EMT - Transport Communication Specialist - NIGHTS

Nemours-Children; Orlando (FL); On-site; USD 60,000 - 75,000; Full time

Job summary

Nemours Children's Health is seeking a Transport Communication Specialist for the night shift (7P-7A) to join the pediatric critical care transport team in Orlando, FL. You will coordinate communications among referring physicians, transport crews and hospital departments, ensuring accurate intake and timely transport decisions.

Responsibilities include handling 24/7 communications, coordinating air and ground referrals, and supporting quality improvement initiatives.

Qualifications

• One year of training beyond high school diploma required.
• EMT or EMD experience required, paramedic experience preferred.
• Must have knowledge of medical terminology.
• Minimum of 3 years experience required.

Responsibilities

• Responds promptly to incoming transport requests from referring physicians via hot line and in-house lines.
• Utilizes Transport guidelines to advise on transport mode, team configuration and use of Code 3, lights and sirens.
• Communicates with vendors to arrange back-up ambulances and helicopter requests.
• Collaborates with the Patient Intake Coordinator to gather accurate intake information.
• Facilitates conference calls between transport clinicians, MCO, and referring physicians.
• Informs Nursing Supervisors, Admissions and others of transport acceptance as directed by Medical Command Officer.
• Maintains contact with ambulance and ground crews during all missions, including concurrent runs.
• Documents all communications and completes the EPIC intake/disposition process.
• Answers and manages all communications on the Kid Admit line.
• Coordinates multiple referral requests for air and ground transport.
• Participates in department and hospital quality improvement programs.

Job description

EMT - Transport Communication Specialist - NIGHTS

Job Description

Nemours is seeking Transport Communication Specialists FULL-TIME, 7P-7A to join our Nemours Children's Hospital team in Orlando, Florida.

The pediatric critical care transport team is a unique business within Nemours, consisting of a multi-disciplinary group of health care professionals who are available 24 hours a day, 7 days a week (24/7) to stabilize and transport sick and injured children from referring facilities to this hospital, as well as transport patients from this facility to another dependent up that child’s medical needs. Crucial to this operation is the 24/7 access communications center.

The Transport Communication Specialist is primarily responsible for ensuring accurate and timely communications among members of the Transport Team, referring physicians and appropriate personnel of referring facilities, referring and accepting physicians and other interacting departments within Nemours Children's Hospital.

Position Responsibilities

• Responds promptly and courteously to incoming transport requests from referring physicians via the Transport 1-800 hot line, other in-house phone lines and/or personal appearance, using professional and effective communication skills.
• Utilizes Transport guideline to assist physicians/ make recommendations as to recommended mode of transport, team configuration and use of Code 3, lights and sirens.
• Communicates with vendors in arranging back-up ambulances and helicopter requests.
• Works collaboratively with Patient Intake Coordinator to elicits accurate and complete information in order to complete the intake process.
• Facilitates via conference calls all communications between transport clinician, medical control officer (MCO) and referring physicians.
• Communicates with all appropriate parties the acceptance of transport request, i.e., Nursing Supervisors, Admissions personnel, as directed by Medical Command Officer and/or other Transport Team members.
• Maintains contact with ambulance and ground crews during all missions, including concurrent runs. .
• Documents all communications and completes the EPIC intake / disposition process.
• Answers and facilitates all communications in-coming on the Kid Admit line.
• Coordinates multiple referral requests both air and ground.
• Participates in department and hospital programs for Quality Improvement and works with division members to improve provision of services.

Position Requirements

• One year of training beyond high school diploma required
• EMT or EMD experience required, paramedic experience preferred.
• Must have knowledge of medical terminology.
• Minimumof 3 years experiencerequired

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Job Info

• Job Identification 19957
• Job Category Non-Clinical Support Staff
• Posting Date 10/07/2026, 03:43 PM
• Degree Level High School Graduate
• Job Schedule Full time
• Locations 6535 Nemours Parkway, Orlando, FL, 32827, US (On-site)