EMS & SCADA Support Specialist — 24/7 Ops

4P Consulting Inc.; Birmingham (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

The position of Technical Support Specialist III – Energy Management Systems (EMS) provides frontline support for critical SCADA and EMS applications within a 24x7x365 operations team for Southern Company Services.

The role requires experience in high-availability environments, strong communication skills, and the ability to work rotating 8- or 12-hour shifts including nights, weekends, and holidays to maintain system health and incident response across the Bulk Power System.

Qualifications

• Formal education in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• Experience supporting computer systems, applications, or technical operations.
• Strong troubleshooting and critical-thinking skills.
• Excellent written and verbal communication skills.
• Strong customer-service skills.
• Ability to work effectively in a team-oriented and potentially high-stress environment.
• Ability to multitask and prioritize incidents based on operational impact.
• Ability to follow documented procedures and Change Management processes.
• Ability to work rotating shifts, including days, nights, weekends, and holidays.

Responsibilities

• Monitor primary SCADA and ancillary EMS systems for health, performance, and availability.
• Provide frontline diagnostics and problem resolution for EMS applications and computer systems.
• Coordinate repair and troubleshooting activities with EMS personnel and other technical support groups.
• Notify key customers regarding system outages, incidents, and events affecting critical systems.
• Track and document incidents and support cases through completion.
• Follow established knowledge-based troubleshooting procedures.
• Adhere to formal Change Management processes.
• Support Business Continuity and Disaster Recovery systems.
• Maintain compliance with electronic and physical access requirements.
• Communicate operational issues clearly to customers, technical teams, coordinators, and management.
• Prioritize incidents based on criticality and potential impact to the Bulk Power System.
• Provide feedback regarding process improvements and recurring customer issues.
• Maintain strong working relationships with transmission control center personnel and other key customers.

Skills

Troubleshooting

Communication

Customer service

Teamwork

Multitasking

Change Management

Incident management

Documentation

Education

Formal education in Computer Science / Information Technology

Job description

The position of Technical Support Specialist III – Energy Management Systems (EMS) provides frontline support for critical SCADA and EMS applications within a 24x7x365 operations team for Southern Company Services.

The role requires experience in high-availability environments, strong communication skills, and the ability to work rotating 8- or 12-hour shifts including nights, weekends, and holidays to maintain system health and incident response across the Bulk Power System.