EMS Program Manager - Customer Accounts & Growth

Top Prospect Group

Seymour (CT)

On-site

USD 85,000 - 110,000

Full time

14 days+

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Job summary

Top Prospect Group in Seymour, CT is seeking an experienced Senior Program Manager to lead key customer accounts in a fast-paced EMS environment. You will own the financial, operational, and commercial performance of major programs and serve as the primary customer contact, coordinating with Engineering, Operations, Supply Chain, Quality, and Leadership.

The role requires senior-level account management, contract negotiation experience (MSAs), and deep ERP/MRP knowledge.

Qualifications

8+ years of combined experience in Program Management, Business Management, Engineering, Operations, and/or Procurement.
Experience in contract manufacturing or Electronic Manufacturing Services (EMS).
Senior-level customer/account management experience.
Experience negotiating contracts and Master Service Agreements (MSAs).
Strong understanding of ERP/MRP systems.
Ability to interpret multi-level Bills of Material and technical drawings.
Experience with configuration management systems.
Understanding of GAAP and program financial performance.
Strong negotiation, communication, and presentation skills.
Ability to manage multiple complex programs and priorities.
Medical device or regulated manufacturing experience preferred.
Strong leadership, problem-solving, and decision-making skills.

Responsibilities

Serve as the primary customer contact for assigned accounts and programs.
Manage the financial, operational, and commercial performance of customer programs.
Build and maintain strong customer relationships to support retention and growth.
Represent customer requirements internally across Engineering, Manufacturing, Supply Chain, Quality, Operations, and senior management.
Lead negotiations and administration of customer contracts, including MSAs.
Identify opportunities for organic revenue and account growth.
Monitor program performance including quality, on-time delivery, inventory, ECO management, cost, and schedule.
Establish program milestones and monitor adherence to master plans and schedules.
Identify program risks and drive issues through resolution.
Develop reporting and control systems to measure program progress and identify potential problems.
Coordinate activities across Procurement, Engineering, Manufacturing, Quality, Logistics, and administrative functions.
Maintain a minimum 12-month rolling customer forecast.
Manage material requirements, long-lead purchases, and customer inventory exposure.
Prepare and lead Quarterly Business Reviews with customers.
Review program costs, material disposition, cost variances, and additional customer requirements.
Coordinate new quotations with Sourcing and Engineering.
Manage customer production schedules and delivery commitments.
Address Engineering Change Orders (ECOs), temporary deviations, timing changes, and associated costs.
Reconcile customer and program liabilities including tooling, NRE, and PPV.
Participate in production, shortage, and other critical operational meetings.
Identify opportunities to improve cost, quality, lead time, and overall customer performance.
Support and mentor other Program Managers when required.