EMS Licensing Specialist

HEALTH AND HUMAN SERVICES COMMISSION; Austin (TX); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Telework eligible

Job summary

HEALTH AND HUMAN SERVICES COMMISSION in Austin is seeking an EMS Licensing Specialist to perform complex licensing work, reviewing applications and ensuring compliance with state laws. You will enter data, communicate with applicants, and provide technical assistance to customers and staff.

This full-time, day-shift role offers telework eligibility, occasional travel, and opportunities to support EMS licensing programs.

Qualifications

• High school Diploma or GED equivalent.
• Experience with Microsoft Word, Excel, and Outlook.
• Familiar with office, administrative practices and procedures.

Responsibilities

• Licensing: receives, processes, analyzes applications and related documents.
• Customer service: assist customers with licensing questions by phone, email, and written correspondence.
• General duties: file, archive, prepare reports, and attend meetings/trainings.
• Other duties: support disaster response, may require alternate shifts or travel.

Skills

Office procedures

Data entry

Microsoft Word

Excel

Customer service

Communication

Education

High school Diploma or GED

Tools

Versa Regulation (VR)

Job description

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

Review our Top 10 Tips for Success when Applying to State of Texas Jobs.

Functional Title: EMS Licensing Specialist Job Title: License and Permit Spec II Agency: Dept of State Health Services Department: EMS/Trauma Systems Section Posting Number: 22307Closing Date: 11/11/2026Posting Audience: Internal and External Occupational Category: Healthcare Support Salary Range: $4,252.00- $4,252.00Pay Frequency: Monthly

Salary Group: TEXAS-B-16Shift: Day Additional Shift: Days (First)Telework: Eligible for Telework Travel: Up to 5%Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Job Location City: AUSTIN Job Location Address: 1100 W 49TH ST (RDM) Other Locations: Austin MOS Codes: 0100,0111,0170,3F5X1,PERS,SN,YN,YNS

Brief Job Description

The EMS License and Permit Specialist will perform complex licensing work. Receives, processes, and analyses applications and supplemental documentation relating to EMS licensing and certification of EMS personnel, educators, providers and first responders. Ensuring applicants follow applicable policies, rules, and laws. Work involves receiving, reviewing, approving, and entering applications in data systems; communicating with applicants; creating correspondence; and providing technical assistance to customers, applicants, the public, and internal staff concerning EMS licensing. Works under moderate supervision and latitude for the use of initiative and independent judgment reporting to the EMS licensing unit manager.

Essential Job Functions (EJFs)

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• (45%) Licensing: Receives, processes, and analyzes applications and supplemental documentation. Inform applicants of application deficiencies, if any. Approves or denies license applications based on state agency policies, procedures, rules, and laws. Entering license and applications, payments, and required technical data for licenses into appropriate computer applications, databases, and systems.
• (30%) Customer service: Assist customers with application and account issues. Communicate and provide interpretations of licensing requirements, eligibility requirements, and other information to applicants, license, stakeholders, the public and agency staff by telephone, emails, and written correspondence.
• (20%) General duties: Files and archives documents in accordance with unit and agency policies. Prepares reports as required and attends required meetings and trainings.
• (5%) Other Duties: Carry out other duties as assigned including but are not limited to actively participating or serving in a supporting role to meet the agency’s obligations for disaster response or recovery or Continuity of Operations. Such participation may require an alternate shift pattern, assignment or location. May travel for functions outside of the work location.

Knowledge Of

Knowledge, Skills and Abilities (KSAs)

• Office, administrative, and clerical practices, principles, and procedures.
• Correct business writing, grammar, word choice, sentence structure, spelling, and punctuation.

Skill In

• The use of current computer systems and programs, including word processing, databases such as Versa Regulation (VR) or other similar client compatible software, internet, and email.
• Composing and editing written correspondence, memorandums, reports, and forms using Microsoft Word or equivalent word processing software.
• Skill in office equipment such as a multiline phone system, scanners, Xerox copiers, and computers. Includes using and maintaining databases to enter and retrieve data, producing reports, licenses, and data, analyzing data and printing licenses and certifications.

Ability To

• Provide quality customer service.
• Accurately interpret public health laws, rules, regulations, policies, and procedures.
• Maintain confidentiality of documents, materials, and information.
• Communicate and express ideas clearly and accurately, both verbally and in writing.
• Meet strict deadlines and work on multiple projects with rapidly changing priorities.
• Work collaboratively with co-workers, maintaining an effective working relationship.
• Work Monday through Friday from 8am to 5pm.
• Ability to travel.
• Pass a DPS background clearance check to review criminal history information.

Registrations, Licensure Requirements Or Certifications

Employees must meet and maintain an acceptable driving record that meets the standards developed by the Texas Department of Public Safety (DPS) and DSHS Policies to operate vehicles.

Initial Screening Criteria

High school Diploma or GED equivalent.

Experience with Microsoft Word, Excel, and Outlook.

Additional Information

PLEASE NOTE: Your application must be complete. Missing information may lead to disqualification.

Must be able to pass a criminal history background check to access information held by the Texas Department of Public Safety crime records.

Safe operation of either state-owned or personal vehicle is required to conduct state business and acceptable driving record must be maintained in accordance with Department of State Health Services Policy OS-3901, Fleet Operations and Management & Procedures and standards developed by the Texas Department of Public Safety.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at [e-mail].

Salary Information, Pre-employment Checks, And Work Eligibility

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 form