EMS Field Supervisor: Real-Time Frontline Leader

Northwest Ambulance Critical Care Transport; Fife (WA); On-site; USD 81,000 - 101,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Paid time off

Uniforms provided

Job summary

Northwest Ambulance Critical Care Transport is seeking a Field Supervisor to provide real-time operational leadership in a high-volume EMS environment, including IFT and 911 responses. You will own NW units, coach crews, and ensure clinical quality, documentation accuracy, and policy compliance.

The role emphasizes staffing, shift deployment, incident response, and performance evaluations to drive system efficiency and continuous improvement across assigned zones.

Qualifications

• Current EMT or Paramedic certification in good standing (Washington State).
• Minimum of three years field EMS experience in a 911 and/or IFT environment.
• Leadership experience in healthcare, Fire/EMS, Military, or related field (1 year min).
• Valid driver's license with clean driving record and no major disciplinary actions.

Responsibilities

• Directly supervise all crews assigned to owned NW units during shift and provide real-time support on high-acuity calls.
• Enforce policies, standards, and disciplinary processes with accountability for outcomes.
• Monitor system performance, incident reporting, and KPI trends; address delays and coverage gaps.
• Conduct annual performance reviews and field observations for assigned personnel.
• Ensure adherence to clinical protocols, documentation standards, and safety requirements.

Skills

Leadership

EMS operations knowledge

Staff coaching

Conflict resolution

Documentation accuracy

Education

EMT or Paramedic certification

Associate degree (preferred)

Tools

CAD

ePCR

Scheduling software

MS Office

Job description

Northwest Ambulance Critical Care Transport is seeking a Field Supervisor to provide real-time operational leadership in a high-volume EMS environment, including IFT and 911 responses. You will own NW units, coach crews, and ensure clinical quality, documentation accuracy, and policy compliance.

The role emphasizes staffing, shift deployment, incident response, and performance evaluations to drive system efficiency and continuous improvement across assigned zones.