EMS Dispatcher: Impactful Emergency Communications

911 Emergency Communications; Charleston (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Emergency Medical Dispatchers help people requesting urgent medical assistance. Using an agency-approved system, they gather patient and incident information, establish response priorities, and support the coordination of emergency medical resources.

This role may involve CPR certification, EMS training, and compliance with dispatcher protocols. Duties include receiving calls, confirming locations, asking about patient condition, determining priority, and relaying information to responders.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Job description

Emergency Medical Dispatchers help people requesting urgent medical assistance. Using an agency-approved system, they gather patient and incident information, establish response priorities, and support the coordination of emergency medical resources.

This role may involve CPR certification, EMS training, and compliance with dispatcher protocols. Duties include receiving calls, confirming locations, asking about patient condition, determining priority, and relaying information to responders.