EMS Dispatcher: Critical Call Handling & Coordination

Emergency Telecommunicator Services; Durant (OK); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

Emergency Telecommunicator Services in Durant seeks qualified Emergency Medical Dispatchers to support urgent medical responses. You will gather patient and incident data, confirm location and contact details, and assign response priorities using an approved protocol.

This role may include overnight shifts, weekends, and overtime. A high school diploma is commonly required; CPR certification may be required. Training or sponsorship may be available.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma

Job description

Emergency Telecommunicator Services in Durant seeks qualified Emergency Medical Dispatchers to support urgent medical responses. You will gather patient and incident data, confirm location and contact details, and assign response priorities using an approved protocol.

This role may include overnight shifts, weekends, and overtime. A high school diploma is commonly required; CPR certification may be required. Training or sponsorship may be available.