EMS Dispatcher — Critical 911 Coordination & Protocols

911 Emergency Communications; Gonzales (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Gonzales, LA, seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate ambulance responses. You will follow approved protocols and maintain patient information with care and accuracy.

The role may require CPR certification and EMS dispatcher credentials, with potential for overtime as needed. Training and certification opportunities are provided by the employer.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required.
• EMS Dispatcher certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call taking

Communication

Multitasking

Documentation

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Gonzales, LA, seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate ambulance responses. You will follow approved protocols and maintain patient information with care and accuracy.

The role may require CPR certification and EMS dispatcher credentials, with potential for overtime as needed. Training and certification opportunities are provided by the employer.