EMS Dispatcher: Critical 24/7 Call Center Dispatch

Emergency Telecommunicator Services; El Dorado (KS); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in El Dorado, KS is seeking an Emergency Medical Dispatcher to support urgent medical inquiries, gather critical data, and coordinate response priorities. The role involves following approved protocols and working with responders to ensure rapid, accurate information flow.

Responsibilities include validating location details, prioritizing calls, and providing approved instructions while documenting processes and contributing to quality reviews.

Qualifications

• High school diploma or equivalent is commonly required.
• EMD certification may be required or preferred by the hiring agency.
• CPR certification may be required.
• Ability to work in a high-stress emergency environment.
• Opportunities for training and continuing education may be offered.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in El Dorado, KS is seeking an Emergency Medical Dispatcher to support urgent medical inquiries, gather critical data, and coordinate response priorities. The role involves following approved protocols and working with responders to ensure rapid, accurate information flow.

Responsibilities include validating location details, prioritizing calls, and providing approved instructions while documenting processes and contributing to quality reviews.