EMS Dispatcher - 24/7 Critical Call Center (Shift Premiums)

Emergency Telecommunicator Services; New Witten (SD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services in Witten, SD is seeking skilled Emergency Medical Dispatchers to join our operations hub. You will receive calls, verify locations, and coordinate resources using approved dispatch protocols to ensure rapid, protocol-driven responses.

Qualified candidates typically hold a high school diploma and Emergency Medical Dispatcher certification, with CPR certification often required. Ongoing training and certification support are provided.

Qualifications

• High school diploma or equivalent is commonly required; sponsored training may be offered.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required for this role.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the approved medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Effective communication

Decision making under pressure

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services in Witten, SD is seeking skilled Emergency Medical Dispatchers to join our operations hub. You will receive calls, verify locations, and coordinate resources using approved dispatch protocols to ensure rapid, protocol-driven responses.

Qualified candidates typically hold a high school diploma and Emergency Medical Dispatcher certification, with CPR certification often required. Ongoing training and certification support are provided.