EMS Dispatcher

wvumedicine; Morgantown (WV); On-site; USD 36,000 - 48,000; Full time

Job summary

WVUH West Virginia University Hospitals in Morgantown is seeking a dispatch professional to manage inter-facility transport requests via ground and air, coordinating with crews and the CAD system to ensure efficient operations.

You will answer calls, gather required information, activate CAD records, monitor transport progress, and notify hospital departments of updates in a high-stress environment.

Qualifications

• High school diploma or equivalent required.
• Two years of call dispatcher experience.
• Current West Virginia EMT Basic Certification.

Responsibilities

• Answer calls from internal and external customers to ensure hospital policies are met and provide the best service.
• Safely direct and coordinate communications with ground ambulances and helicopters and monitor status to meet MedCom regulations.
• Multi-task to coordinate ground ambulances and aircraft for safe delivery of customers.
• Learn CAD system operations to ensure accurate real-time data entry for optimal use of crews.
• Call-taking: answer incoming calls promptly and direct the call appropriately.
• Activate CAD records by obtaining necessary information and entering it into dispatch software.

Skills

Multitask

Clear communication

Interpersonal skills

Typing

Medical terminology

Education

High School Diploma or Equivalent

Tools

CAD system

Job description

Candidates will be responsible for answering call requests for inter-facility transports of patients from various facilities. Candidates will arrange/schedule transportation via ground ambulances and air transport, utilizing WV OEMS crew configuration standards. Utilization of a Computer Aided Dispatch (CAD) system to accomplish the tasks is essential.

MINIMUM QUALIFICATIONS

EDUCATION, CERTIFICATION, AND/OR LICENSURE

• 1. High School Diploma or Equivalent.

PREFERREDQUALIFICATIONS

EXPERIENCE

• 1. Two years of experience as a call dispatcher.
• 2. Current West Virginia Emergency Medical Technician (EMT) Basic Certification.

CORE DUTIES AND RESPONSIBILITIES

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• 1. Ability to answer phone calls from both internal and external customers to ensure that all hospital policies are being met and to provide the customers with the best service available.
• 2. Safely directs and coordinates communications with ground ambulances and helicopters. Monitors location and maintains communication with ground ambulances and helicopters to fulfill MedCom regulations. Follows progress of ground vehicles as well as aircraft when needed.
• 3. Ability to multi-task to coordinate ground ambulances and aircraft to ensure the safe delivery of the customers that utilize our services.
• 4. Ability to learn the operations of our CAD system to ensure that information is being properly entered to utilize all ground and air crews efficiently.
• 5. Call-Taking: Answer incoming phone calls in a timely manner while assisting and directing the call in the appropriate manner.
• 6. Obtain necessary, required information toactivate a computer aided dispatch (CAD) record.
• 7. Consistently follow standardized call-taking andinformation gathering process.
• 8. Enter all transport request information indispatch software in real-time.
• 9. Assist dispatching job role, as necessary.
• 10. Complete all necessary request documentation including post transport
• 11. Dispatching: Quickly recognize transport requests that appearin the Open Work screen of the CAD that may have been added by another communicator or dispatcher.
• 12. Determine the mode of transportation required forthe request and determine the status of the request.
• 13. Utilize the CAD system to ensure the closest, available, appropriate resource is activated.
• 14. Notify appropriate resource and receiveacceptance of the request.
• 15. Monitor and track all vehicle movements ensuring proper information is being given and received for all mode of transport
• 16. Alert specific receiving hospital departments ofall transport updates.
• 17. Complete all necessary request documentationincluding post transport.
• 18. Assist with call taking job role, as necessary.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1. Ability to sit for long periods of time at a work station.
• 2. Ability to reach and grasp with arms and hands.
• 3. Normal hearing ability.

WORKING ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES

• 1. Ability to work flexible schedule.
• 2. Ability to effectively multi-task.
• 3. Ability to operate radio technology.
• 4. Ability to verbally communicate clearly and precisely in stressful situations.
• 5. Proficient typing skills.
• 6. Knowledge of basic computer skills.
• 7. Knowledge of medical terminology.
• 8. Work requires interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of WVU Medicine to the public.
• 9. Must demonstrate alertness at all times and be able to withstand high amounts of stress.

Additional Job Description

Scheduled Weekly Hours

36

Shift

Exempt/Non-Exempt

United States of America (Non-Exempt)

Company

WVUH West Virginia University Hospitals

Cost Center

54 WVUH Nursing Medical Command Center

Address

1 Medical Center DriveMorgantownWest Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.