EMS Compliance & Quality Lead

Galveston County Human Resources; Texas City (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Galveston County Health District seeks an experienced Compliance Officer to support the Galveston Area Ambulance Authority (GAAA). In this leadership role you will oversee quality assurance, regulatory compliance, patient care standards, and EMS operations, while guiding supervision, training, and quality improvement initiatives.

You will monitor documentation, HIPAA, certifications, and equipment readiness; investigate complaints; coordinate training; and collaborate with EMS leadership on

Qualifications

• Associate degree in science, arts, or a related field required; bachelor's preferred.
• Texas Paramedic with 5+ EMS operations years, 3+ in leadership; or RN with 4+ years EMS/ER experience and active Texas license.
• Experience managing EMS QA programs and coordinating EMS training.

Responsibilities

• Develop and implement EMS QA programs with the EMS Medical Director and Chief of EMS.
• Ensure compliance with federal, state, and local regulations, protocols, and patient care standards.
• Monitor patient care reports and oversee documentation quality and HIPAA compliance.
• Ensure medications, equipment, supplies, and personnel certifications remain current and compliant.
• Investigate patient care complaints and report findings to EMS leadership.
• Recommend and support training initiatives based on quality assurance findings.
• Coordinate research projects and quality improvement activities.
• Supervise the EMS Quality Assurance Analyst and assist with hiring, training, coaching, and performance management.
• Approve timesheets, leave requests, and personnel forms.
• Collaborate with EMS leadership to promote quality improvement and employee development.
• Participate in public health emergency response activities and other duties as assigned.

Skills

Leadership

Communication

Customer service

Microsoft Office

Education

Associate degree

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Galveston County Health District seeks an experienced Compliance Officer to support the Galveston Area Ambulance Authority (GAAA). In this leadership role you will oversee quality assurance, regulatory compliance, patient care standards, and EMS operations, while guiding supervision, training, and quality improvement initiatives.

You will monitor documentation, HIPAA, certifications, and equipment readiness; investigate complaints; coordinate training; and collaborate with EMS leadership on