EMS Compliance and Training Officer (Major)

CivicPlus, LLC; Morganton (NC); On-site; USD 63,000 - 76,000; Full time

Job summary

CivicPlus, LLC is seeking an EMS Compliance and Training Officer (Major) in Burke County, NC. The role develops and delivers EMS training programs, ensures compliance with regulations, and maintains certifications for staff.

You will coordinate education, lead MIR investigations, and work with regulatory bodies to uphold standards. The position requires paramedic certification in North Carolina, an instructor certification, and strong QA/QI skills to improve performance.

Qualifications

• Graduation from high school required.
• Minimum of 5 years EMS experience or equivalent, preferably progressing in difficulty.
• Certification as a Paramedic in the State of North Carolina.
• Associates Degree or greater.
• Certification as NCOEMS Level I Instructor required; Level II preferred.
• Knowledge of EMS System Plans and EMS Billing.
• Valid NC driver's license; ICS 100/200/700/800b; IC 300/400 preferred.
• QA/QI experience.

Responsibilities

• Develop comprehensive training programs for EMS personnel based on regulatory standards and department needs.
• Design curriculum and materials for various skill levels within the EMS team.
• Conduct classroom and practical training sessions with engagement and comprehension.
• Audit training effectiveness through assessments and metrics.
• Coordinate continuing education to maintain certifications and licensures.
• Identify training gaps with supervisors and leadership and address them.
• Maintain documentation of training activities, certifications, and regulatory compliance.
• Liaise with external training organizations and regulatory bodies to align with standards.
• Lead investigations for Medical Incident Reviews and create Performance Improvement Plans.
• Perform other duties as required.

Skills

Proficient in English

EMS procedures knowledge

Anatomy and physiology

Training techniques and adult learning

EMS equipment and materials

Teach concepts to students

Lesson planning

Communication with diverse personnel

Record services

Medical care under stress

Program record keeping

Confidentiality

Education

Associates Degree or greater

Paramedic certification (North Carolina)

NCOEMS Level I Instructor certification

High school diploma

Valid North Carolina Driver's License

ICS 100/200/700/800b with IC 300/400 preferred

Quality Assurance/Quality Improvement experience

Job description

EMS Compliance and Training Officer (Major)

Department: EMS

Hiring Range: $63,212.00 – $75,890.00

DUTIES AND RESPONSIBILITIES

To successfully perform this position, an individual must be able to perform the following:

• Develop comprehensive training programs for emergency medical personnel based on industry standards, regulations, and identified needs of the department.
• Design curriculum and training materials tailored to various skill levels and roles within the EMS team.
• Conduct training sessions in both classroom and practical settings, ensuring engagement and comprehension.
• Audit and monitor the effectiveness of training programs through assessments, feedback, and performance metrics.
• Coordinate and facilitate continuing education opportunities to maintain certifications and licensures.
• Coordinate with Shift Supervisors, Assistant Director and Director to identify training needs and address gaps in operations.
• Maintain documentation and records of training activities, certifications, and compliance with regulatory requirements.
• Act as a liaison with external training organizations, accrediting bodies (NCOEMS), and regulatory agencies to ensure alignment with industry standards.
• Lead investigations for Medical Incident Review(s) (MIRs) for the Burke EMS System plan
• Create Performance Improvement Plan(s) (PIPs) for teammates with identified areas of improvement to meet standards set by accrediting bodies.
• Performs other duties as required or assigned

REQUIRED EDUCATION AND EXPERIENCE

• Position requires graduation from high school
• Minimum of 5 years of EMS experience or equivalent, preferably progressing in difficulty
• Certification as a Paramedic in the State of North Carolina
• Associates Degree or greater
• Certification as NCOEMS Level I Instructor required but Level II preferred
• Knowledge and understanding of EMS System Plans
• Knowledge and understanding of EMS Billing
• Valid North Carolina Driver's License
• ICS 100,200, 700,800b with IC 300 and 400 preferred
• Quality Assurance/Quality Improvement experience

PHYSICAL REQUIREMENTS, WORKING CONDITIONS, AND OCCUPATIONAL EXPOSURES

• Standard vision requirements, with or without corrective lenses
• Occasionally lifts twenty-five (25) pounds
• Frequently spends time standing
• Routinely spends time walking, sitting, and engaging in repetitive motions
• Frequently lifts ten (10) pounds
• Frequently spends time speaking or hearing and using hands or fingers to handle, feel, type, or text
• Must be able to express and exchange ideas through verbal communication
• Must be able to prepare and analyze written or computer data
• Subjected to some mental effort and potential stressful situations during day‑to‑day operations
• Work has occasional exposure to adverse environmental conditions and disagreeable elements.

REQUIRED SKILLS/ABILITIES

• Proficient in spoken and written English
• Considerable knowledge of procedures and techniques for administering emergency medical care.
• Considerable knowledge of anatomy and physiology.
• Considerable knowledge of training techniques and adult learning.
• Considerable knowledge of equipment and materials utilized in providing emergency care.
• Skill in conveying principles and practices of emergency medical care to students.
• Ability to develop lesson plans and to organize material to teach personnel.
• Ability to communicate effectively and tactfully with a wide variety of personnel.
• Ability to accurately record services provided.
• Ability to administer necessary medical care under stressful conditions.
• Ability to establish and maintain accurate records of program activities.
• Ability to maintain confidentiality of patients and students.

Burke County is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services.