EMS Clinical Operations Manager

Intermountain Healthcare; Billings (MT); On-site; USD 81,000 - 126,000; Full time

Job summary

Intermountain Healthcare in Billings, MT, seeks the Ground and EMS State Clinical Operations Manager to oversee operations at bases in the state, coordinate with EMS leaders, ensure outreach, staffing, compliance and safety, and serve as the face of Intermountain Medical Transport for local communities.

You will manage field-based operations, budget, leases, contracts, and invoicing, partner with outreach to develop community programs, ensure staff accountability and clinical records, and drive

Qualifications

• Demonstrated operational management experience.
• Demonstrated experience successfully leading and developing teams or programs.
• Relative knowledge of leadership and operations in a ground transport organization.

Responsibilities

• Drives the culture within the operation with a focus on Intermountain Health’s Vision and Values.
• Acts as the point of contact for safety teams for safety promotion, investigations and auditing.
• Manages relationships with local and state EMS and fire leaders, local hospitals and community leaders.
• Manages Field Based Operations (FBO’s) if one exists within the operation.
• Owns full financial stewardship of the operation with focus on expense control, leases, contracts and invoices.
• Collaborates with outreach and events team to provide local community education.
• Ensures accountability of staff and clinical records in coordination with clinical and compliance teams.
• Oversees caregiver schedules across the operation and interfaces with state regulatory meetings for compliance.

Skills

Organizational effectiveness

Attention to detail

Leadership

Communication skills

Relationship building

Operational judgment

Budget accountability

Community focus

Continuous improvement

Strategic thinking

Education

Bachelor’s degree in related field

EMT license or higher

Degree verification required

Job description

Job Description: The Ground and EMS State Clinical Operations Manager is responsible for oversight of all operational functions at the base or bases within their State of responsibility. Coordinates with the various Intermountain Medical Transport Leader groups to ensure outreach, clinical staffing, compliance and safety are managed and maintained for that operation. Functions as the face of Intermountain Medical Transport for the communities where the bases are located. Interfaces with local community leaders to include city, county, hospital and EMS stakeholders.

Essential Functions

Drives the culture within the operation with a focus on Intermountain Health’s Vison and Values. Acts as the point of contact for the safety team for safety promotion, investigations and auditing. Manages relationships with local and state EMS and fire leaders, local hospitals and local community leaders. Manages Field Based Operations (FBO’s) if one exists within the operation. Works with the logistics team to manage clinical and operational supplies and equipment within the operation. Owns full financial stewardship of the operation with a focus on expense control, including lease management, contract management, and invoice oversight. Works with the outreach and events team to provide local community enhancement events and education. Works with the clinical team and compliance team to ensure accountability of staff and clinical records. Oversees the schedule for all caregivers in the operation. Attends local BEMS and State regulatory meetings to act as a liaison to compliance and clinical ops teams. Seeks out and engages new business and growth opportunities, inclusive of but not limited to community paramedicine and mobile integrated health programs.

Skills

Organizational effectiveness. Attention to detail. Leadership Team and individual development. Excellent communication skills. Relationship building. Operational judgment and discernment. Financial and budgetary accountability. Community focus. Continuous Improvement. Strategic Thinking.

Minimum Qualifications

• Demonstrated operational management experience
• Demonstrated experience successfully leading and developing teams or programs
• Relative knowledge of leadership and operations in a ground transport organization

Preferred Qualifications

• Current valid EMT or higher ambulance attendant license in state of practice.
• Demonstrated leadership experience in care transport or EMS industry
• Community outreach or leadership experience
• Demonstrated experience with safety and compliance related programs
• Basic Life Support Certification (BLS) for healthcare providers.
• Bachelor’s degree in a related field.
• Education must be obtained from an accredited institution.
• Degree will be verified.

Physical Requirements

Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location

Intermountain Health St Vincent Regional Hospital Work City: Billings Work State: Montana Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $39.13 - $60.39

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here.

Employment Policies

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Equal Opportunity Employer

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.

Career Development Program

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.