EMS Call Center Dispatcher — 24/7 Emergency Response

911 Emergency Communications; Laird Hill (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications is seeking Emergency Medical Dispatchers for the Laird Hill, TX area. Responsibilities include handling medical emergency calls, confirming locations, and coordinating ambulance resources according to approved protocols.

Applicants may be asked to provide CPR certification and Emergency Medical Dispatcher credentials. Training and background checks apply; overtime, nights, weekends and rotating shifts are possible in this continuous operations environment.

Qualifications

• High school diploma or equivalent commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; check vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma or Equivalent

Emergency Medical Dispatcher Certification

Job description

911 Emergency Communications is seeking Emergency Medical Dispatchers for the Laird Hill, TX area. Responsibilities include handling medical emergency calls, confirming locations, and coordinating ambulance resources according to approved protocols.

Applicants may be asked to provide CPR certification and Emergency Medical Dispatcher credentials. Training and background checks apply; overtime, nights, weekends and rotating shifts are possible in this continuous operations environment.