EMR Support Engineer — Onsite 3x/week (US Citizenship Req)

Ll Oefentherapie; Garden City (KS); On-site; USD 85,000 - 120,000; Full time

Job summary

Oracle Health is seeking a proactive Support Engineer to deliver post-sales technical support for the EMR suite. You will be the primary customer contact, troubleshoot issues, and collaborate across teams to ensure client satisfaction.

Location options include Kansas City, MO; Nashville, TN; and Orlando, FL (onsite 3 days/week). U.S. citizenship and ability to obtain government security clearance are required.

Qualifications

• 3+ years of experience in customer support, technical support, IT services, or healthcare industry.
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Experience with troubleshooting, help desk environments, or ticketing systems.
• Ability to work onsite 3 days per week in one of the designated hub locations.
• Ability to obtain required government security clearance.

Responsibilities

• Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows
• Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers
• Respond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms
• Collaborate cross-functionally to resolve issues and share knowledge across teams
• Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle
• Prioritize workload to meet service levels and client needs
• Provide guidance and support to internal stakeholders on escalated customer situations
• Contribute to a collaborative team environment by sharing knowledge and supporting peers
• Participate in after-hours, weekend, and holiday on-call rotations for critical issue support

Skills

Customer support

Technical support

IT services

Healthcare industry

Education

Bachelor’s degree in IT/CS

Tools

SQL

Job description

Oracle Health is seeking a proactive Support Engineer to deliver post-sales technical support for the EMR suite. You will be the primary customer contact, troubleshoot issues, and collaborate across teams to ensure client satisfaction.

Location options include Kansas City, MO; Nashville, TN; and Orlando, FL (onsite 3 days/week). U.S. citizenship and ability to obtain government security clearance are required.