EMR & IT Support Associate: User Help & Training

South Lake Pediatrics; Minnetonka (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

PTO

401(k) match

Comprehensive benefits

Employee discount

Tuition reimbursement

Job summary

South Lake Pediatrics is seeking an IT Support Associate to provide first-line IT and EMR support across the organization. You will assist staff with navigation, account setup, basic troubleshooting, and EMR training, enabling a smooth healthcare workflow.

The role emphasizes training, clear communication, and a service-focused approach, with onboarding support for new hires and ongoing end-user guidance throughout the practice.

Qualifications

• 2-year IT related associates degree or IT certificates required.
• High school diploma or GED required.

Responsibilities

• Provide first-level support for computers, printers, phones, scanners, and basic software troubleshooting.
• Assist with user account setup, password resets, and basic security access.
• Use the internal ticketing system to document, track, and resolve support requests.
• Set up and deploy workstations, laptops, monitors, and peripheral devices.

Skills

IT support

EMR navigation

user training

Education

2-year IT related associates degree or IT certificates

High school diploma or GED

Tools

Ticketing system

Job description

South Lake Pediatrics is seeking an IT Support Associate to provide first-line IT and EMR support across the organization. You will assist staff with navigation, account setup, basic troubleshooting, and EMR training, enabling a smooth healthcare workflow.

The role emphasizes training, clear communication, and a service-focused approach, with onboarding support for new hires and ongoing end-user guidance throughout the practice.