Athena Superuser

Carolina Pines Regional Medical Center; Hartsville (SC); On-site; USD 55,000 - 80,000; Full time

Job summary

ScionHealth is seeking a Clinic EMR Support Specialist to serve as the primary resource for training, support, and troubleshooting of the EMR system within physician practices. You will collaborate with clinic staff, administration, and IT to facilitate EMR development, workflow analysis, optimization, implementation, and content training.

The role ensures efficient use of EMR systems by clinical and non-clinical users, contributing to improved practice operations and patient care.

Qualifications

• Experience training clinical and non-clinical users on EMR systems.
• Clear written and verbal communication in English.
• Reliable attendance and dependability.
• Willingness to travel up to 15%.

Responsibilities

• Develop and deliver training programs for clinical and non-clinical users of the EMR system.
• Support onboarding and EMR setup for new provider offices and clinical departments.
• Test, evaluate, and implement new EMR software features and system updates.
• Analyze clinical workflows, data processes, and technical issues to enhance system efficiency.
• Document software training procedures and user guides.
• Implement and prioritize requested system changes.
• Resolve EMR-related issues through helpdesk calls and on-site visits; conduct root cause analysis as needed.
• Collaborate with EMR vendors and support teams to troubleshoot and resolve software issues.
• Identify and apply best practices in EMR training and system implementation.

Skills

Communication skills

Attention to detail

English fluency

Attendance

Travel up to 15%

Tools

EMR software

Job description

DescriptionAt ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

DescriptionAt ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Clinic EMR Support Specialist serves as the primary resource for training, support, and troubleshooting of the Electronic Medical Records (EMR) system within physician practices. This role collaborates with clinic staff, administration, and IT teams to facilitate EMR development, workflow analysis, optimization, implementation, and content training. The specialist ensures efficient use of EMR systems by both clinical and non-clinical users, contributing to improved practice operations and patient care.

Essential Functions

• Develop and deliver training programs for clinical and non-clinical users of the EMR system.
• Support onboarding and EMR setup for new provider offices and clinical departments.
• Test, evaluate, and implement new EMR software features and system updates.
• Analyze clinical workflows, data processes, and technical issues to enhance system efficiency.
• Document software training procedures and user guides.
• Implement and prioritize requested system changes.
• Resolve EMR-related issues through helpdesk calls and on-site visits conduct root cause analysis as needed.
• Collaborate with EMR vendors and support teams to troubleshoot and resolve software issues.
• Identify and apply best practices in EMR training and system implementation.

Knowledge/Skills/Abilities/Expectations

• Excellent verbal and written communication skills.
• High attention to detail.
• Ability to read, write, and speak fluent English.
• Regular, reliable attendance required.
• Ability to travel up to 15% of the time.
• Additional duties as assigned.