EMR Analyst I - Epic Billing

CO00 Children's Hospital Medical Center; United States; Remote; USD 69,000 - 89,000; Full time

Job summary

Cincinnati Children's Hospital Medical Center is seeking an Analyst I - EMR on the Epic Billing team. This role supports revenue cycle activities, system updates, and maintenance with supervision, focusing on Epic Billing tools and end-user training.

Ideal candidates bring familiarity with revenue cycle operations and a willingness to collaborate across clinical applications, ensuring optimal patient care workflow and data accuracy.

Qualifications

• Bachelor degree or equivalent combination of education and experience.
• No experience required.
• Direct experience within the revenue cycle environment is preferred.
• Proficiency with Epic Information Systems and related workflows.
• Understanding of regulatory requirements as they relate to revenue cycle operations.

Responsibilities

• Assist with production support, system updates, and maintenance of Epic Billing tools.
• Collaborate with cross-functional teams and provide technical support to end users.
• Engage in projects driving the administration of Epic Billing tools and training materials.

Skills

Revenue cycle

Epic Billing

Customer support

Education

Bachelor degree or equivalent

Tools

Epic Information Systems

Job description

Primary Location Remote Department IS Epic Shift Day (United States of America) Schedule Full time Weekly Hours 40 FTE 1 Employee Status Regular *Expected Starting Pay Range $69,388.80 - $88,608.00 *Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

REPRESENTATIVE RESPONSIBILITIES

What You'll Do: As an Analyst I - EMR on the Epic Billing team, you will bring your revenue cycle background, collaboration, coordination, and technical capabilities to the table. You'll work collaboratively with guidance and supervision, taking on a range of assignments related to production support, system updates, and maintenance. You'll have the opportunity to engage in projects driving the administration of Epic Billing tools, technical support, and ensuring exceptional customer experiences.

Leadership

Take ownership of tasks with sense of urgency and drive them to completion. Take initiative and suggest what needs to be done. Communicate to supervisor regarding overall issues and roadblocks. Work with cross functional teams. Attend and participate in design and leadership team meetings for the various clinical applications deployed throughout the hospital. Consult with end users to ensure that clinical system applications and accompanying training programs and materials support global and unique patient care delivery processes.

Professional Growth & Development

Maintain currency in the field by participating in educational opportunities provided by vendor and other customer connections. Participate in instructional sessions. Use knowledge to improve skills. Develop and maintain positive relationships, both internal and external to CCHMC. Demonstrate teamwork. Work well with others and fosters a positive team environment. Prepare oral and written presentations.

Project Management

Serve as a resource for application projects and enhancements. Effective time management and prioritization of assigned tasks. Ability to scope and estimate work effort for small projects. Accurate and timely communication of status. Effectively collaborate across teams.

Customer Support

Provide technical support and problem resolution for known issues. Develop troubleshooting skills. Develop critical thinking skills to enable working through details of a problem to reach a positive solution. Escalate unresolved issues with urgency. Support a user base through clinical system training and the creation and curation of education and training materials. Participate in on‑call support rotation and learn basic support processes. Interact with all levels of staff throughout the Medical Center in a collaborative manner. Strong sense of personal accountability. Model outstanding customer service behavior, including timely and effective follow-up with customers. Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES).

JOB QUALIFICATIONS

• Bachelor degree or equivalent combination of education and experience
• No experience required

PREFERRED

• Direct experience within the revenue cycle environment, understanding the unique workflows and challenges.
• Proficiency in working with Epic Information Systems, including implementation and maintenance.
• Understanding of regulatory requirements as they relate to revenue cycle operations.
• Ability to analyze revenue cycle data trends to improve processes and outcomes.
• Experience collaborating with revenue cycle operations leadership to align informatics solutions with operational needs.
• Ability to effectively navigate a complex healthcare environment.

About Us

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.Cincinnati Children's is: Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)Funding Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) One of the nation'sAmerica's Most Innovative Companiesas noted by Fortune Consistently certified as great place to work A Leading Disability Employeras noted by theNational Organization on Disability Magnet® designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC)We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future—for all of us. Comprehensive job description provided upon request.

Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status.

Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability