Employment Program Supervisor

International Rescue Committee; Dallas (TX); On-site; USD 63,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan (403b)

Job summary

The International Rescue Committee (IRC) is hiring an Employment Supervisor to lead a team delivering employment services for refugees and related populations. The role emphasizes staff supervision, program quality, and collaboration with employers to create job opportunities.

The position reports to the Economic Empowerment Manager and requires strong organizational skills, English fluency, and a valid driver's license for local travel.

Qualifications

• Undergraduate degree required; preferably in Social Work, Human Services or a related field.
• Minimum 2–3 years of experience securing employment opportunities for clients.
• Experience supervising, supporting, and training staff preferred.
• Experience in nonprofit or human service environments preferred.
• Highly organized self-starter with ability to manage multiple priorities and meet deadlines.
• Strong coaching, negotiation and interpersonal skills; good written and verbal communication in English.
• Proficiency with Microsoft Office and database familiarity (ETO).
• Must have a valid driver’s license and access to a personal vehicle for travel.

Responsibilities

• Provide leadership, development support and supervision to direct service staff; manage workload and ensure policy compliance.
• Oversee employment programs, track clients in ETO and IRIS, ensure timely service delivery and documentation.
• Ensure program documentation, data quality and funder reporting; support grant writing when opportunities arise.
• Participate in program meetings and collaborate across departments to deliver comprehensive services.

Education

Bachelor's degree

Tools

ETO database

IRIS system

Microsoft Office

Job description

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

This position is open to candidates with existing work authorization in the location where the position is advertised.

Job Overview

The Employment Supervisor is responsible for maintaining and enhancing the provision of employment services for refugees, asylees, and SIV clients to attain self-sufficiency. The Employment Supervisor ensures program goals are met and manages quality control for both service provision and contractual compliance. The Employment Supervisor supervises a team and reports to the Economic Empowerment Manager.

Major Responsibilities

• Staff Management: Provide leadership, development support and supervision to direct service staff by leading team meetings; providing individual supervision, coaching and goal-setting; managing workload and prioritizing tasks; and helping staff troubleshoot challenges. Ensure compliance of self and employment team with all policies, procedures, and protocols of the agency.
• Client Services: Actively participate and oversee the implementation and management of the employment programs to ensure all program requirements and IRC standards of care are met. Track enrolled clients utilizing the ETO and IRIS systems to ensure all employment services are provided in a timely manner and properly documented. Maintain close communication with employment staff regarding challenging cases and carry out timely, professional interventions to ensure appropriate service delivery. Identify opportunities to advance gender equality with a focus on increasing employability access for women participants. Develop and cultivate long term relationships with area employers in order to identify appropriate employment opportunities for clients. Use personal vehicle as a mode of transport for both self and clients to various job responsibilities in and around the service delivery area.
• Compliance Documentation: Ensure all programs fulfill funder and agency requirements for documentation, case files, data tracking and other areas of administrative compliance. Coordinate quality assurance efforts by conducting periodic case file and electronic data reviews in partnership with the supervisor and employment specialists. Monitor progress towards programmatic performance requirements and encourage the employment team towards these goals. This includes program implementation, oversight, monitoring and evaluation for all grants in the portfolio. Produce high-quality program reports in a timely manner. This includes completing or overseeing staff completion various reports to IRC headquarters and funders. Assist in grant writing activities, as the opportunities arise.
• Team/Office Participation: Participate in all program meetings, staff development activities, and other duties as assigned. Work as part of a team to provide comprehensive strength-based services to IRC clients through coordination of cases and effective communication between team members and departments. Comply with all policies, procedures and protocols of the agency.

Requirements

• Undergraduate degree required; preferably in Social Work, Human Services or a related field of study.
• Minimum two to three years of experience securing employment opportunities for clients, either in domestic refugee resettlement, other workforce development fields, or closely related social service delivery.
• Experience supervising, supporting, and training staff strongly preferred.
• Experience in a not-for profit or human service agency environment preferred.
• Highly organized self-starter with demonstrated success in managing multiple priorities and delivering quantifiable results under pressure, with tight deadlines, and in a fast-paced environment.
• Excellent program and staff management skills: experience developing, leading, implementing and monitoring projects or programs in nonprofit or community-based organizations.
• Strong ability to coach staff and take initiative.
• Proven negotiation, interpersonal, and oral and written communication skills, especially in a multicultural environment.
• Must be mission and outcome driven, self-confidence, and commitment to client success.
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and strong keyboarding skills.
• ETO database familiarity strongly preferred.
• Excellent communication skills, with fluency in written and spoken English.
• Valid driver’s license, access to personal vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Compensation

Compensation: (Pay Rate: $63,296-$67,955/yr). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Professional Standards

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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Benefits

• Benefits: IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Equal Opportunity Employer

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

The International Rescue Committee (IRC) helps people whose lives have been shattered by conflict and disaster to survive, recover and rebuild. We are trusted for our ability to reach people in the toughest places, put our clients at the center of everything we do, and - as an evidence-based organization - to relentlessly improve the impact we deliver for those we serve. If you’re ready to be part of a team that brings ingenuity, fortitude and optimism to making a lasting impact, we want to hear from you. The IRC Way, our code of conduct, is founded upon our core values of Integrity, Accountability, Service and Equality. These values unite IRC staff around the world and keep our programs firmly directed towards the well-being of our clients while meeting the expectations of our donors as responsible stewards of their resources.