Employee Support Intern

Hersheypark; Hershey (PA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Free Hersheypark admission

Free parking

Discounts on food & shopping

Job summary

Hersheypark Entertainment Complex in Hershey, PA is seeking an Employee Support Intern to gain hands-on experience in staffing and administration across Attractions, Food & Beverage, Games, Guest Experience, Retail, Wardrobe, Park Services, and Safety & Security. You will support team members with inquiries, attendance records, and scheduling for over 3,500 seasonal staff.

As a Hershey Entertainment & Resorts Intern, enjoy perks like free admission and parking to Hersheypark, plus discounts on

Qualifications

• Must be 18 years of age or older on the date of applying.
• Must be a sophomore, junior, or senior in undergraduate education majoring in Business Administration or a related major.
• Proficient in Microsoft Office and Google Workspace applications, including Excel and Word.
• Excellent verbal and written communication skills.
• Able to work independently and be self-motivated.
• Friendly, upbeat and able to interact with guests and colleagues.
• Detail oriented with proven organizational skills.
• Comfortable speaking to large groups.
• Safeguard confidential information and avoid conflicts of interest.
• Positive attitude and professional image per company guidelines.

Responsibilities

• Provide leadership, motivation, training, supervision, and regular follow up with team members (essential).
• Handle a high volume of inbound/outbound calls.
• Respond to inquiries regarding events, schedules, policies, and procedures.
• Assist with scheduling for over 3,500 seasonal team members.
• Counsel team members on attendance and apply disciplinary procedures.
• Assist with coordination of supplemental staffing programs such as volunteers.
• Update timekeeping records for part-time team members.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Public speaking

Detail oriented

Organizational skills

Self-motivated

Education

Undergraduate student in Business Administration or related major

Tools

Excel

Word

Microsoft Office

Google Workspace

Job description

Hersheypark Entertainment Complex
Hershey, PA 17033, USA

Description

Join the team at the Hersheypark Entertainment Complex, an award-winning property featuring Hersheypark amusement park, GIANT Center arena, Hersheypark Stadium, ZooAmerica North American Wildlife Park, and Hershey Theatre. Thrilling roller coasters, action-packed Hershey Bears hockey games, thrilling live entertainment, and one-of-a-kind events are a day in the life of our team members.

This internship will provide hands‑on experience in employee engagement and staffing by assisting with the administrative operational duties related to the Attractions, Food & Beverage, Games, Guest Experience, Retail, Wardrobe, Park Services, and Safety & Security teams of Hersheypark and Hersheypark Entertainment Complex. Employee Support Interns are engaged in providing Hersheypark Entertainment Complex team members with an exceptional level of guest service while successfully handling written or verbal inquiries, attendance records, and more.

As a Hershey Entertainment & Resorts Intern, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

Provide positive leadership, motivation, training, supervision, and regular follow up with our team members*

Handle a high volume of in‑coming and out‑going phone calls*

Respond to written and verbal inquiries relating to events, schedules, policies, and procedures*

Assist with the scheduling process which includes team members requests, schedule creation, and schedule modifications for over 3500 seasonal team members*

Counsel team members on their attendance records and apply progressive disciplinary procedures*

Assist with the coordination of supplemental staffing programs such as the volunteer program*

Update timekeeping records for part time team members*

Perform other duties as assigned

Qualifications:

Must be 18 years of age or older on the date of applying

Must be a sophomore, junior, or senior in undergraduate education majoring in Business Administration or a related major

Knowledge, Skills, and Abilities:

Must be proficient in the use of Microsoft Office and Google Workspace applications, including Excel and Word

Must have proven excellent verbal and written communication skills

Must be able to work independently and be self‑motivated to perform all aspects of the job at all times

Must be friendly, upbeat, and work well with other employees and be able to interact with guests

Must be detail oriented with proven organizational skills

Must be comfortable speaking to large groups

Must have the ability to safeguard confidential information and work without a conflict of interest

Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

Job Demands:

• This is a Fall internship opportunity. Students must be available to work beginning in August 2026 through December 2026. Opportunities to start earlier or extend the internship past December will be evaluated.

Students must have open availability for shift times with start times as early as 5:45AM and as late as 12:00AM on the weekends.

Must be able to work a minimum of 16 hours per week.

• Must be able to work a minimum of two (2) weekends per month (both Saturday and Sunday) - Weekday shifts and hours may be available based on the class schedule of the intern.

Physical requirements include standing for periods up to five (5) hours at a time, walking, bending, and lifting up to twenty (20) pounds without assistance

Regular inside work is required, but also includes outside work in various weather conditions including exposure to heat, cold, rain, snow, and other inclement weather

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Qualifications

Education

Preferred

Professional Internship Program or better in Other.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.