Employee Support Generalist

Clark Associates, Inc.; Lancaster (Lancaster County); In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Clark Associates, Inc. is seeking an ES Generalist to serve as a trusted employee support resource across multiple business units.

The role covers onboarding, basic benefits, leave support, and routine employee relations to ensure compliance and engagement among a diverse workforce. Reporting to the ESBP, you will collaborate with distribution operations, retail locations, professional services, corporate functions, and remote staff to foster a positive work environment and consistent ES

Competenze

• Provide frontline employee support and guide employees to resources.
• Assist with onboarding check-ins, badge distribution, postings, and communications.
• Support basic benefits and leave processes and coordinate with specialists.
• Maintain accurate employee files and HRIS records to ensure compliance.

Mansioni

• Provide front-line Employee Support by responding to questions and guiding employees to resources.
• Execute routine HR tasks including onboarding check-ins, badge distribution, communication postings, and employee assistance.
• Build relationships across departments and shifts to understand employee needs and communicate observations and trends to the ESBP.
• Support engagement activities by coordinating logistics, distributing materials, and tracking participation.
• Provide managers with basic policy interpretation, documentation requirements, and ES procedures.

Conoscenze

Employee support

Onboarding

Policy interpretation

Documentation

Communication

Leave administration

HRIS

Investigations support

Strumenti

HRIS

Descrizione del lavoro

Job Summary

The ES Generalist serves as a trusted employee support resource for employees and managers across multiple business units. The role supports onboarding and employee lifecycle activities, provides basic benefits and leave support, assists with routine employee relations matters, and helps ensure the consistent delivery of employee services across a diverse workforce. Reporting to the ESBP, the ES Generalist partners closely with leaders across distribution operations, retail locations, professional services teams, corporate functions, and remote employees to foster a positive, compliant, and engaged work environment.

Responsibilities

Employee Support & Engagement

• Provide front-line Employee Support by responding to employee questions and guiding employees to appropriate resources.
• Execute routine HR tasks including onboarding check-ins, badge distribution, communication postings, and employee assistance.
• Build relationships across departments and shifts to understand employee needs and communicate observations and trends to the ESBP.
• Support engagement activities by coordinating logistics, distributing materials, and tracking participation.

Employee Relations & Policy Guidance

• Provide managers with basic support on policy interpretation, documentation requirements, and ES procedures.
• Support ESBP-led investigations by organizing documentation and maintaining accurate records.
• Monitor attendance trends and assist supervisors with return-to-work conversations and corrective action documentation.
• Ensure consistent application of company policies and elevate complex issues to the ESBP.

ES Operations & Compliance

• Maintain accurate employee files, HRIS updates, and required documentation.
• Execute compliance tasks including I-9 audits, documentation collection, and required postings.
• Track ES metrics such as turnover, onboarding completion, training compliance, and engagement activities.

Benefits & Leave Support

• Provide basic benefits support, including open enrollment assistance and employee questions, routing complex matters to the Benefits & Compensation team.
• Support leave intake and coordinate leave-related information with centralized Leave Administration team.

Employee Onboarding Support

• Partner with Recruiting and Training & Development to ensure smooth pre-employment and day-one processes.
• Conduct or support new hire orientation sessions and ensure all onboarding paperwork is completed accurately.
• Support hiring surges as needed.

Training Support

• Track completion of ES-related trainings and onboarding milestones.
• Provide basic support to new managers on ES processes, documentation expectations, and system navigation