Employee Services Coordinator

Renuity; Town of Charlotte (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Renuity, headquartered in Charlotte, NC, is seeking an Employee Services Coordinator to manage our HR service desk and support employee inquiries across divisions. You will ensure timely processing of core HR transactions with confidentiality and professionalism.

Ideal candidates have 1–2 years in HR or employee support, solid HR knowledge, and familiarity with HRIS/ADP. You will work collaboratively with HR colleagues to enhance the employee experience at a growing company.

Qualifications

• 1–2 years of HR or employee support experience.
• General knowledge of human resources policies and best practices.
• Familiarity with HRIS systems; ADP is a strong plus.
• Strong multitasking and customer-service mindset.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve as first line of support for HR service desk tickets.
• Process HR transactions: I-9 verifications, terminations, promotions, transfers.
• Monitor tickets and escalate complex issues to HR Service Desk Manager when needed.
• Maintain records of all transactions and interactions per policy.
• Collaborate with HR team to support a seamless employee experience.

Skills

HR experience

HR policies

HRIS systems

ADP experience

Attention to detail

Communication skills

Job description

Renuity is seeking a motivated and service-oriented Employee Services Coordinator to join our growing team. In this role, you will manage the day-to-day operations of our HR service ticketing system while providing exceptional support to employees across our divisions. Serving as a key point of contact for HR-related inquiries, you’ll ensure timely and accurate processing of core HR transactions. The ideal candidate will bring a strong foundational knowledge of HR practices, an eagerness to learn, and the ability to operate with professionalism and confidentiality.

What You’ll Do:

• Serve as the first line of support for incoming HR service desk tickets, addressing a wide range of employee inquiries and requests.

• Accurately process key HR transactions, including I-9 verifications, terminations, promotions, and internal transfers.

• Monitor service desk activity to ensure timely resolution of tickets and escape complex issues to the HR Service Desk Manager as needed.

• Maintain accurate records of all transactions and employee interactions in accordance with internal policies and compliance requirements.

• Collaborate cross-functionally with other HR team members to support a seamless employee experience.

What You’ll Bring:

• 1–2 years of experience in an HR or employee support role.

• Strong general knowledge of human resources policies, procedures, and best practices.

• Experience with HRIS systems; familiarity with ADP is a strong plus.

• Strong attention to detail, ability to multitask, and a customer-service mindset.

• Excellent communication and interpersonal skills; comfortable interacting with employees at all levels.

About Renuity

Renuity, headquartered in Charlotte, NC, is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs. Renuity is redefining the home improvement experience with a focus on trust, innovation and customer-first service.

To learn more, visit Renuity’s About Us page.

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Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

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