Employee Retention Program Coordinator (Hourly) - 3rd Shift - Green Forest, AR

Fortrex; Arkansas; On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Life Insurance

Short-term Disability

Long-term Disability

Retirement Plan

Paid Holidays

Paid Vacation

Employee Assistance Program

Training & Development Opportunities

Job summary

Fortrex, a leader in food safety solutions, is seeking an ERP Coordinator to ensure a smooth onboarding experience for new team members, oversee orientation training, and promptly address ERP functionality issues. You will guide new hires, coordinate training sessions, escalate problems to leadership, and work with the ERP Manager to adopt best practices while maintaining compliance with company policies.

This on-site role at our Arkansas location offers comprehensive benefits and opportunities

Qualifications

• Must be 18 years of age or older.
• Demonstrated ability to train team members.
• Good organizational skills and attention to detail.
• Good communication skills.

Responsibilities

• Coordinate and manage the Employee Retention Program on site.
• Deliver ERP training sessions and ensure compliance with policies.
• Monitor onboarding experience and ensure timely orientation.
• Escalate ERP issues to leadership and provide feedback to reduce turnover.
• Review attendance, turnover and retention with Site Manager.

Skills

Training delivery

Organizational skills

Communication skills

ERP troubleshooting

Onboarding experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Position Summary

Are you an organized and proactive professional with a talent for coordinating and managing new hire experiences? Do you excel in ensuring a smooth onboarding process and overseeing orientation training programs with precision and timeliness? Are you skilled at addressing and escalating ERP functionality issues, ensuring concerns are promptly communicated to leadership? If you are focused on continuous improvement, reducing turnover, increasing retention, and positively impacting new team members' learning experience and attendance, this role is perfect for you.

Who We Are

• Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.
• Over 10,000 dedicated team members across North America.
• Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America.
• Over 50+ years of experience in creating long-lasting partnerships.

Our Mission

• Protect What Matters: We are in service of safety at every step, ensuring the health of everyone is central to all we do – from plant team members to consumers.
• Deliver On Our Promises: We speak honestly and are dedicated to doing the right thing by upholding ethical standards and following through on our commitments to our teams, our customers, and our business.
• Win as a Team: We believe in the power of collaboration, uniting our diverse strengths while working hand-in-hand with our team members and customers to unlock potential and achieve stronger results together.
• Advance a Safer Future: We are committed to innovating more effective, sustainable, and cost-efficient food safety solutions to develop a safer world for all.

Job Description

What You Will Do

The Employee Retention Program ('ERP') Coordinator keeps our ERP program running smoothly. You will help manage the program, guide new team members through their onboarding process, and make sure orientation training is completed accurately and on time.

Job Duties Include

• Handle any ERP issues, reporting them to leadership when necessary, and giving feedback to improve team member retention and attendance.
• Facilitate various ERP training sessions and ensure everything follows company policies.
• Coordinate the Employee Retention Program: Ensure a positive onboarding experience for new team members.
• Implement, monitor, and complete the orientation training program on time.
• Report issues to the next level of leadership if ERP is not functioning properly at the plant.
• Provide feedback to help reduce turnover, increase retention, and positively impact team member attendance.
• Facilitate ERP trainings using prepared resources and materials, including but not limited to:
• Weekly Trainer Meeting.
• Weekly New Hire Meeting.
• New ERP Trainer Onboarding.
• Weekly Leadership Meeting.
• Review attendance, turnover and retention with Site Manager.
• Partner with ERP Manager for best practices.
• Comply with company policies and procedures, utilizing the escalation process when necessary.
• Other duties as assigned.

Your Must Haves

• Must be 18 years of age or older.
• Demonstrated ability to train team members.
• Good organizational skills and attention to detail.
• Good communication skills.

What We Prefer You Have

• Bilingual skills.
• Previous plant experience in a job role of FSS or higher.
• Proficiency with various word processing, spreadsheet, and presentation software.
• External candidates should have experience in team member engagement or a similar role.

Our Environment

As ERPC you must be actively present (on the plant floor during the sanitation process) to conduct safety inspections, monitor team member training, and ensure the proper application of Lockout/Tagout (LOTO) procedures. You will be in a wet, hot, and or cold environment, could be exposed to chemicals such as bleach while wearing Personal Protective Equipment ('PPE'). Shift may vary depending on location.

What We Offer

• Medical, Dental, & Vision Insurance
• Basic Life Insurance
• Short-term Disability
• Long-term Disability
• Retirement Plan
• Paid Holidays (Varies by Location)
• Paid Vacation
• Employee Assistance Program ("EAP")
• Training & Development Opportunities

EEO DISCLAIMER

Fortrex and Safe Foods, a division of Fortrex, are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. Fortrex and Safe Foods are committed to complying with the laws protecting qualified individuals with disabilities.

Fortrex and Safe Foods will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. If a team member requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position.