Employee Residence Coordinator - Tusayan Area

XANTERRA TRAVEL COLLECTION; Tusayan (AZ); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off and Holidays

Disability Insurance

401k with match

Life and AD&D Insurance

Employee Assistance Program

Wellness Programs

Learning and Development Programs

Free Grand Canyon National Park pass

Free Grand Canyon Railway Train rides

Access to hotel fitness center and spa

Job summary

XANTERRA TRAVEL COLLECTION's Grand Hotel and Grand Canyon Hotel & Suites in Tusayan are seeking an Employee Residence Coordinator to manage employee housing, move-ins/outs, inspections, and communications, supporting onboarding and daily living standards.

You will partner with HR and Facilities to resolve issues, maintain records, plan seasonal housing, and uphold a respectful residential environment while ensuring safety and service quality for staff living near the Grand Canyon.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of experience in employee housing, facilities coordination, HR support, or a related administrative/customer service role.
• Valid driver’s license.
• Proficiency with Microsoft Office and the ability to learn property/HR systems and complete accurate data entry.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee and housing matters.
• Must be at least 18 years of age and available to work weekends/holidays and varied shifts as business needs require.
• Prior experience leading or scheduling hourly staff (e.g., attendants/housekeeping) preferred.
• Bilingual communication skills preferred.
• Experience with HRIS, work order, or incident tracking systems; CPR/First Aid certification is a plus.

Responsibilities

• Coordinate employee housing move-ins, move-outs, and unit assignments to support onboarding and departures with accurate records and key control.
• Inspect vacant units and common areas to verify cleanliness, safety, and readiness; document findings and follow up on corrective actions.
• Coordinate unit turnovers, cleaning schedules, and checklists; direct Employee Residence Attendants for consistent routines and quality.
• Serve as a primary contact for housing questions; respond promptly while reinforcing housing rules and expectations.
• Identify, report, and track maintenance needs; partner with Facilities/Engineering to prioritize repairs and confirm completion.
• Maintain inventory of housing and cleaning supplies; order and store materials to support operations.
• Support resident communications, postings, and housing notices; remove outdated materials and ensure required information is displayed.
• Promote a respectful living environment; escalate concerns to HR per procedures.
• Coordinate seasonal housing capacity planning with HR and operations.
• Assist transportation and supply runs between housing and services per site procedures.
• Partner with site leadership on housing orientation touchpoints to support a positive resident culture.

Skills

Bilingual communication

Customer service

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

HR systems

Work order/incident tracking

Job description

Overview

Live. Work. Explore. as a part of our Administrative/HR team at the Grand Hotel and the Grand Canyon Hotel & Suites!

Are you enthusiastic about creating comforting spaces for our employees while making memories that last a lifetime? We’re hiring an Employee Residence Coordinator to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!

Job Summary: The Employee Residence Coordinator supports a safe, clean, and well‑managed employee housing experience by coordinating unit assignments, move‑ins and move‑outs, inspections, turnovers, supplies, and resident communications. This role serves as a key point of contact for housing‑related needs, partners closely with Human Resources and Facilities to resolve issues and helps promote a respectful residential environment that supports employee onboarding, retention, and daily living standards.

Details

Position Type: Full-Time, Year-Round

Pay: $16.80 per hour

Start: September 2026

Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Life at The Tusayan Properties:

• Low-cost employee housing (dormitory-style) and on‑site employee meals (cafeteria-style)
• Free on‑site laundry facility, free shuttle service, Wi‑Fi, and satellite TV
• A fast‑paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Grand Canyon National Park pass
• Free Grand Canyon Railway Train rides
• Access to hotel fitness center and pool
• Located just a mile from the south entrance to the Grand Canyon National Park
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Coordinate employee housing move‑ins, move‑outs, and unit assignments to support timely onboarding and departures while maintaining accurate records and key control.
• Inspect vacant units and common areas to verify cleanliness, safety, and readiness standards; document findings and follow up on corrective actions.
• Coordinate unit turnovers, cleaning schedules, and checklists; provide direction and support to Employee Residence Attendants to ensure consistent routines and quality.
• Serve as a primary point of contact for housing‑related questions and concerns; respond promptly and professionally while reinforcing housing rules and expectations.
• Identify, report, and track maintenance needs; partner with Facilities/Engineering to prioritize repairs and confirm completion in a timely manner.
• Maintain inventory of housing and cleaning supplies; order and store materials appropriately to support uninterrupted operations.
• Support resident communications, postings, and housing notices; remove outdated materials and ensure required information is displayed.
• Promote a respectful living environment through routine resident interactions and inspections; elevate concerns, incidents, and policy violations to Human Resources in accordance with procedures.
• Coordinate seasonal housing capacity planning with HR and operations to align unit readiness with hiring and peak arrival periods.
• Support transportation and supply runs between housing and nearby services as needed, consistent with site procedures and scheduling.
• Partner with site leadership on housing orientation touchpoints (rules reminders, community standards) to support a positive resident culture.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of experience in employee housing, facilities coordination, housekeeping supervision, HR support, or a related administrative/customer service role.
• Valid driver’s license.
• Proficiency with Microsoft Office and the ability to learn property/HR systems and complete accurate data entry.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee and housing matters.
• Must be at least 18 years of age and available to work weekends/holidays and varied shifts as business needs require.
• Prior experience leading or scheduling hourly staff (e.g., attendants/housekeeping) preferred.
• Bilingual communication skills preferred.
• Experience with HRIS, work order, or incident tracking systems; CPR/First Aid certification is a plus.

Physical Requirements

Frequently: Stand, walk, sit, reach out/above shoulders, kneel, crawl, lift/carry up to 50 lbs.

Equal Employment Opportunity

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.