Employee Relations Partner

Goodwill of Greater Washington; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical, dental and vision benefits

Life insurance

Disability insurance

Employee discounts

Employee assistance program

Job summary

Goodwill of Greater Washington is seeking an HR Professional focused on employee relations to guide managers, investigate concerns, and improve morale. The role frequently travels within the Washington, DC metropolitan area to support staff and ensure policy adherence.

The position emphasizes collaboration with leadership, compliant documentation, and data-driven strategies to reduce turnover and enhance a positive work environment.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• Minimum two years experience in HR with employee relations or mediating grievances.
• Knowledge of federal and state employment/labor laws and ability to apply changes.
• Ability to analyze HR data for critical indicators.
• Strong Microsoft Office skills and attention to detail.
• Excellent verbal and written communication; strong customer service.
• Must have own transportation due to frequent travel to off-site locations.

Responsibilities

• Provide effective HR guidance to managers and staff for policy interpretation and performance management.
• Conduct investigations of internal complaints and concerns and grievances.
• Recommend employee relations practices to promote morale and retention.
• Ensure documentation of employee relations issues and steps in the discipline system.
• Train staff on disciplinary actions, employee relations, and conflict resolution.
• Evaluate metrics and advise on turnover reduction and retention strategies.
• Assist with referrals to third-party resources for anger management and conflict resolution.
• Conduct retention and exit interviews and analyze findings.
• Prepare reports and present to committees; participate in special projects.
• Respond to government filings and provide input for EEO-1 and other reports.

Skills

Microsoft Office

Verbal communication

Written communication

Customer service

Education

Bachelor's degree in Human Resources

Job description

Responsible for the assisting with employee relations and conflict resolution. Provides support, training, guidance, and recommendations to Goodwill Excel Center and Federal Contracts managers and staff and is an advocate for team members. Reviews disciplinary actions. Mediates disputes and offers solutions to help reduce conflicts, lower turnover, and create a positive working environment. Frequent travel is required within the Washington, DC metropolitan area (DC, MD and VA). This position is responsible and will be held accountable for behaving in accordance with divisional and organizational RISE values and expectations.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year. Bonus eligible.

Competencies

• Instills Trust
• Communicates Effectively
• Action Oriented
• Customer Focus
• Manages Conflict
• Collaborates

Essential Duties and Responsibilities

• Provides effective legal and appropriate Human Resources guidance and recommendations to managers and direct line associates for problem resolution regarding policy interpretation and performance management.
• Conducts investigations of internal complaints and concerns, including allegations of violations of company policies, code of conduct, working conditions, disciplinary actions, and employee and applicant grievances.
• Recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation and related measurements of success.
• Ensures proper documentation of employee relations issues and advises managers and supervisors about the steps in the organization's progressive discipline system.
• Trains staff of proper disciplinary action, employee relations, and conflict resolution.
• Evaluates established metrics and provides recommendations for positively impacting turnover and retention.
• In conjunction with RISE Coaches assists in referrals to third party providers to offer resources in anger management, conflict resolution, and other associate supports.
• Conducts retention and exit interviews and provides analysis of findings.
• Makes recommendations to amend policies practices and procedures where current and pending legal regulations may impact policy or organization.
• Prepares and presents required and special reports.
• Serves as department representative to various internal and external committees or panels and participates on special projects as necessary.
• Responds to and/or appears at various government/legal hearings as directed to include preparing input for AAP, EEO-1 and Vets -100 and other government filings.
• Performs other duties as assigned or as may be necessary.

Supervisory Responsibility

This position has no supervisory responsibilities.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum two years previous experience working in a HR environment in employee relations or mediating grievances/disputes.
• Knowledge of federal and state employment/labor laws and the ability to understand and apply federal, state, local changes and/or new regulations/laws pertaining to human resources.
• Ability to analyze human resources data for critical indicators.
• Strong Microsoft Office skills.
• Demonstrated verbal and written communication proficiency with excellent attention to detail.
• Strong customer service skills and ability to communicate with all levels of staff.
• Ability to multitask, prioritize, and follow through on assignments.
• Ability to be flexible and adjust and respond positively to changing business conditions.
• Must have own transportation due to required frequent travel to off-site locations.

Preferred Qualifications

• Specialized training in employee relations, employment law, organizational planning, organization development, or labor relations preferred.
• PHR certified; membership in professional HR accredited association (SHRM).
• Spanish language or ASL ability.
• Experience working in retail or company with large numbers of entry level employees.
• Previous experience in a federal contracting environment.
• Knowledge of EO 11246 preferred.
• Experience with OFCCP Compliance Reviews.
• Experience with EEO-1 and VETS-100 reporting a plus.