Employee Relations Ops Partner - Corporate

MGM Resorts International; Las Vegas (NV); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Wellness programs

Hotel/food/retail discounts

Free meals in employee dining room

Free parking

Health & income protection

Development and volunteering

Job summary

MGM Resorts International in Las Vegas seeks an experienced Employee Relations Ops Partner to address workplace concerns, conduct full-cycle investigations, and advise managers on policy interpretation while upholding fair practices. You''ll collaborate with Legal, Compliance, and HR teams to resolve issues, maintain confidentiality, and drive positive employment climate across properties.

Ideal candidates hold a Bachelor''s degree in HR or related field, 2+ years in employee relations, and

Qualifications

• Bachelor''s degree in HR or related field, or equivalent experience.
• 2+ years in employee relations or similar role.
• Experience managing complex investigations is a plus.
• Strong written and verbal communication.
• Ability to maintain confidentiality and build relationships.

Responsibilities

• Manage full-cycle investigations and case management for workplace concerns.
• Provide expert guidance to managers and employees on policies and practices.
• Collaborate with Legal, Compliance and HR partners on investigation outcomes and actions.
• Maintain strict confidentiality of information and case documentation in Ethicspoint or similar systems.
• Promote proactive communication and positive relationships across management and staff.

Skills

HR experience

Consultative skills

Critical thinking

Communication

Confidentiality

Education

Bachelor’s degree or equivalent

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As an Employee Relations Ops Partner , you will work closely with managers, employees, and Human Resources to address and resolve workplace concerns, ensuring fair practices and promoting a culture of trust and respect. You’ll handle full-cycle investigations, provide expert guidance, and collaborate with key stakeholders to enhance policies and practices that drive a positive employment climate.

THE DAY-TO-DAY:

• Manage effective case management of people related issues such as: complex ER issues, disciplinary actions, legal issues (harassment, discrimination, accommodations, etc), policy interpretation/application and investigations Ensures action is being taken to address these issues and provides insight and feedback to managers and other stakeholders as appropriate
• Investigate and evaluate cases of employee dissatisfaction or misconduct Interview employees and other relevant stakeholders in order to effectively and impartially assess the situation or perceived problem Visit affected departments, contacts supervisors, reviews relevant policies and objectively documents all facts and opinions relevant to the case Report findings and consults with COE and business unit leadership on appropriate responses and solutions
• Collaborate and consult with various individuals and departments, establish and maintain effective working relationships with all levels of management, employees and Subject Matter Experts such as Legal, Internal Audit and Compliance and HR Business Partners as needed to coordinate investigation‑related activities and determine outcome recommendations
• Work closely with property or corporate HR Business partners to ensure constant collaboration and communication to provide counsel and facilitate prompt and effective resolution of workplace conflict which addresses issues for employees, managers, and leaders in a manner consistent with MGM Resorts policies, practices and legal considerations
• Identify opportunities for improving ER policies and procedures based on COE analytics and trends Collaborate with ER Partners on formulating and implementing solutions
• Maintain strict confidentiality of information to include, but not limited to, conversations, documents, hotline complaints and investigations. Exercise sound judgment in handling or working with confidential data and situations
• Collect sensitive and confidential information and documentation from appropriate sources, including through claimant, witness and targeted employee interviews; prepare and submit reports related to investigations; and propose remedial action based on investigation findings
• Work closely with both corporate and property surveillance and security personnel to obtain investigation information if applicable
• Promote direct communication, proactive problem resolution and positive rapport amongst employees and managers
• Complete and maintain appropriate case file documentation in Ethicspoint, to ensure a full picture of employee relations activity, informal and formal processes, advice given, outcomes issued, inquiries, etc

THE IDEAL CANDIDATE:

• Bachelor’s degree in Human Resources, Business Management, Hotel/Hospitality Administration, Communications, Marketing or a related field; or equivalent experience preferred
• 2+ years of experience in employee relations, HR, or a similar role required
• Professional-level experience managing complex investigations is a plus.
• Strong consultative and critical thinking skills.
• Exceptional written and verbal communication abilities.
• Proven ability to build positive relationships and maintain confidentiality.
• Familiarity with employment law and workplace policies.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11530

Are you ready to JOIN THE SHOW?