Employee Relations Manager (Hybrid Chicago)

Hyatt Taleo; Chicago (IL); Hybrid; USD 99,000 - 127,000; Full time

Benefits offered by this job

Annual free hotel stays globally

Flexible work schedule

Headspace wellbeing subscription

Family assistance policy with PTO for/

Paid Time Off, Medical, Dental, Vision

Job summary

Hyatt Hotels Corporation is seeking an Employee Relations Manager to join our Corporate Human Resources team in a hybrid Chicago setting. The role focuses on guiding investigations, coaching managers, and aligning policy with best practices across the organization.

You will partner with Legal, Compliance, and HR leaders to address workplace concerns, analyze trends, and lead initiatives that support our people-first culture.

Qualifications

• 7-10 years of progressive experience in Employee Relations or HR
• Experience conducting investigations and managing complex ER matters
• Knowledge of performance management, coaching, corrective action, and PIP
• Advising leaders on conduct, policy interpretation, conflict resolution
• Partnering with Legal, Compliance, HR COE, and stakeholders on sensitive matters
• Proficiency in Microsoft Office
• Experience with HRIS and ER case management systems
• Ability to analyze ER data and use trends to inform solutions

Responsibilities

• Manage employee relations matters from intake through resolution with documentation and closure
• Conduct workplace investigations and address performance concerns
• Coach managers on performance management and improvement plans
• Guide managers through separations and other employment actions
• Develop and deliver guidance, resources, and training on ER and performance management
• Identify workplace trends using ER data and exit insights to reduce risk
• Lead or contribute to special projects supporting ER priorities

Skills

Analytical skills

Microsoft Office

HRIS

Case management systems

Education

Bachelor’s degree in HR/Business/Organizational Psychology

HR certification (PHR/SPHR/SHRM-CP/SHRM-SCP) preferred

Tools

Microsoft Office

HRIS

Case management systems

Job description

Employee Relations Manager (Hybrid Chicago) | CHI015678

Description

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Employee Relations Manager to join our Corporate Human Resources team. This role plays a critical role in fostering a positive, respectful, and high-performing workplace by providing guidance and support on complex employee relations matters. In this role, you will partner with Corporate HR Business Partners, leaders, managers, Legal, and other stakeholders to address workplace concerns, conduct effective investigations, and promote consistent application of policies and practices. The position will also coach managers through performance management and improvement processes, identify employee relations trends, and contribute to special projects and initiatives that support Corporate Human Resources priorities. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

Employee Relations Manager key responsibilities:

• Manage employee relations matters from intake through resolution, ensuring timely follow-up, thorough documentation, and appropriate closure.
• Conduct workplace investigations and address performance concerns, workplace conduct, conflict, attendance, policy interpretation, organizational change, and other employee relations issues.
• Advise and coach managers on performance management, including feedback, documentation, corrective action, and performance improvement plans.
• Guide managers through employee separations and other employment actions, including documentation, process, communications, and risk considerations.
• Develop and deliver practical guidance, resources, and training on employee relations, workplace conduct, and performance management.
• Identify workplace trends and use employee relations data and exit interview insights to recommend ways to strengthen engagement and reduce risk.
• Lead or contribute to special projects that support employee relations and organizational priorities.

Experience Required

• 7-10 years of progressive experience in Employee Relations, Human Resources, HR Business Partnership, or related field
• Demonstrated experience conducting workplace investigations and managing complex employee relations matters.
• Deep knowledge of performance management, manager coaching, corrective action, and performance improvement plans.
• Experience advising leaders and managers on workplace conduct, policy interpretation, conflict resolution, and employment practices.
• Experience partnering with Legal, Compliance, HR Centers of Excellence, and other stakeholders on sensitive matters.
• Microsoft Office required.
• Experience with HR information systems and employee relations case management systems preferred.
• Ability to analyze employee relations data and use trends to inform recommendations and solutions.

Experience Preferred

• Bachelor’s degree, preferably in Human Resources, Business, Organizational Psychology, or a related field.
• Professional certification in Human Resources, such as PHR, SPHR, SHRM-CP, or SHRM-SCP, is a plus

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The salary range for this position is $98,600 – $127,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

Primary Location

US-IL-Chicago

Organization

Hyatt Corporate Office

Pay Basis

Yearly US Dollar (USD)

Job Level

Professional Staff/Corporate | Full-time

Job

Human Resources