Employee Relations Manager

California Jobs; Milpitas (CA); On-site; USD 114,000 - 190,000; Full time

Job summary

A forward-thinking company is seeking an Employee Relations Manager to enhance the employee experience and ensure fair treatment across its delivery services. This full-time role requires someone skilled in collaboration with HR and operations, adept at analyzing feedback to identify risks, and passionate about creating positive workplace programs. The ideal candidate will thrive in a fast-paced environment and possess strong communication skills, with a focus on developing training initiatives. Join this innovative team to make a significant impact and help shape a respectful and engaging workplace culture.

Qualifications

• 7+ years in employee or labor relations, especially with large workforces.
• Proven success in developing programs to improve employee experience.

Responsibilities

• Address employee relations issues across various scales under tight time constraints.
• Focus on proactive initiatives to enhance the employee experience.

Skills

Employee Relations

Labor Relations

Communication Skills

Public Speaking

Training Development

Analytical Skills

Education

Bachelor's Degree

Advanced Degree or JD

Tools

MS Excel

MS Word

SharePoint

PowerPoint

Job description

Amazon Delivery Services Employee Relations (ER) Manager

The Amazon Delivery Services Employee Relations (ER) team supports Amazon and contractor teams executing last mile delivery services. Our central goal is to ensure fair, respectful treatment of employees aligned with our core values. The ER Manager's responsibilities are both proactive and reactive.

We seek an ER Manager skilled in collaborating with field operations managers, HR, and contractors; analyzing feedback to identify risks; creating and maintaining positive workplace programs; and designing training to promote best practices.

This full-time role reports to the WW Consumer organization and requires significant domestic travel, often on short notice, at least 50% of the time.

The position is located in the east region, primarily supporting the New York Metro area, covering the East region.

Key Responsibilities

• Address reactive employee relations issues across various scales, including stations, regions, or network-wide, especially under tight time constraints.
• Focus initially on proactive initiatives to enhance the employee experience.

Basic Qualifications

• Bachelor's Degree
• 7+ years in employee or labor relations, employment law, or related fields, especially supporting large hourly workforces.
• Proven success in developing and executing large-scale programs using metrics to improve employee experience.
• Proficiency in MS Excel, Word, SharePoint, and PowerPoint.

Preferred Qualifications

• Advanced degree, JD, or specialized training in labor/employee relations.
• Experience launching programs that positively impact engagement.
• Ability to thrive in fast-paced, changing environments, managing multiple projects with attention to detail.
• Excellent communication skills, including public speaking and training.
• Strong judgment, accountability, and confidentiality management.
• Ability to connect across diverse cultural and socio-economic backgrounds.
• Multilingual fluency.
• Previous operations management experience.

Amazon values diversity and is an equal opportunity employer. We consider qualified applicants with arrest and conviction records, in accordance with the Los Angeles County Fair Chance Ordinance.

Compensation varies by geographic market, ranging from $114,600 to $189,500 annually, based on experience and location. Additional benefits and total compensation, including equity and sign-on bonuses, may apply. Applications are accepted until the position is filled via our career site.