Employee Relations Manager

Mission Linen Supply; Chino (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement plan

Paid time off

Job summary

Mission Linen Supply is seeking an experienced Employee Relations Manager to provide HR leadership and counsel across multiple locations, driving initiatives in performance management and organizational effectiveness. This role is the frontline expert on labor relations, including grievances and contract negotiations with a unionized workforce.

The position is onsite at one of Mission Linen Supply locations, with base salary ranging from $100,000 to $120,000 depending on education and

Qualifications

• 5+ years of progressive HR experience (required).
• Direct experience working in a union workplace—grievances, collective bargaining, and contract negotiations (required).
• Knowledge of employment law and practices across state and federal laws.
• Experience in a production or service industry.
• Ability to handle difficult or emotionally driven situations.
• Maintains the highest level of confidentiality.
• Excellent verbal and written communication skills across all levels.
• Bilingual proficiency (English/Spanish) preferred.

Responsibilities

• Reviews and approves employment actions, including counseling and terminations.
• Counsels management on appropriate handling of employee relations issues.
• Handles inquiries and concerns from employees; refers complex matters accordingly.
• Responds to policy and procedure questions.
• Participates in labor relations activities, including grievances and contract negotiations.
• Develops strong interdepartmental partnerships across the organization.
• Conducts HR training and information sessions.
• Ensures compliance with state and federal regulations and internal policies.

Skills

HR experience

Union experience

Communication skills

Confidentiality

Bilingual English/Spanish

MS Office

Education

Bachelor's degree or HR certification

Tools

MS Office

Job description

Mission Linen Supply is seeking an experienced Employee Relations Manager to provide HR leadership and counsel across several locations. This role will drive key initiatives in performance management, organizational effectiveness, and employee communication. This role requires hands-on experience working at a unionized employer. You must have direct, practical experience navigating a union workplace — responding to grievances, participating in collective bargaining and contract negotiations, and applying a collective bargaining agreement day to day. This is a required qualification, not a preferred one.

Why Mission Linen Supply

If you're looking for a stable industry with real influence over how employee relations and labor relations are handled across multiple sites — this role is built for that. Mission Linen Supply is a family-owned, privately held company and a leading provider of linen, uniform, and facility service products across five western states. Founded in 1930 and headquartered in Santa Barbara, CA, Mission has grown from a one-man operation into an industry leader, while remaining stable, essential, and steadily growing. Industrial laundry and linen services are a recession-resistant, essential industry — hospitals, hotels, and restaurants need clean linens and uniforms regardless of the economy. That means real, ongoing opportunities for career advancement, not a static org chart.

The Opportunity

As Employee Relations Manager, you'll provide HR leadership and counsel across several Mission Linen Supply locations, driving initiatives in performance management, organizational effectiveness, and employee communication, while serving as the company's front-line expert on labor and employee relations matters, including union grievances and contract negotiations.

Onsite Location

This is an onsite position, based out of one of the following Mission Linen Supply locations. Candidates must be able to work onsite full-time from one of these locations; this role is not remote or hybrid.

• Phoenix, AZ
• Santa Barbara, CA
• Chino, CA
• Sacramento, CA
• Newark, CA

Compensation

• Base salary $100,000-$120,000, based on education, experience, other qualifications, and location of assignment

Benefits

• Medical, dental, and vision insurance
• Retirement savings program
• Paid time off (sick, holiday, vacation)
• And more

Essential Duties

• Reviews and approves employment actions, including counseling and terminations
• Consults with management regarding appropriate handling of employee relations issues
• Handles employment-related inquiries and concerns from employees, referring complex matters to the appropriate staff
• Answers policy and procedure questions
• Participates in labor relations activities, including responding to grievances and participating in collective bargaining and contract negotiations
• Develops strong interdepartmental partnerships across all levels of the organization
• Conducts training and information sessions on Human Resources-related topics
• Ensures compliance with state and federal working regulations, as well as internal company policy and procedures

Required Skills & Qualifications

• Bachelor's degree and/or HR certification preferred
• 5+ years of progressive Human Resources experience (required)
• Direct experience working in a union workplace — grievances, collective bargaining, and contract negotiations (required)
• Knowledge of employment law and practices, and an understanding of company policies, procedures, and state and federal laws, with the ability to apply that knowledge across multiple situations
• Practical experience in a production or service industry
• Ability to handle difficult or emotionally driven situations
• Ability to uphold the highest level of confidentiality
• Excellent verbal and written communication skills, with the ability to communicate effectively with all levels of personnel
• Bilingual proficiency (English/Spanish) preferred
• Computer proficiency in MS Office applications

Related Roles & Key Skills

Employee Relations Manager, HR Manager, Human Resources Manager, Labor Relations Manager, Union Relations, Collective Bargaining, Grievance Handling, Contract Negotiations, HR Business Partner, HRBP, Employee Relations, Multi-Site HR,