EMPLOYEE RELATIONS & HR OPERATIONS SPECIALIST

Comprehensive Community Health Centers; Glendale (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & AD&D Insurance

401(k) with employer matching

PTO + Holidays + Wellness Day

FSA

Fringe Marketplace Stipend

Optional Supplemental Insurance

Profit Sharing Program

Professional development

Job summary

Comprehensive Community Health Centers is seeking an Employee Relations & HR Operations Specialist to partner with employees, managers and leadership by leading employee relations initiatives and supporting core HR operational functions.

This role fosters a positive workplace culture, conducts investigations, resolves concerns, ensures consistent policy application, and supports payroll for accuracy and compliance.

Qualifications

• Bachelor's degree in HR, business or related field.
• 3–5 years of Human Resources experience.
• 2–3 years of employee relations experience, including investigations.
• Knowledge of multi-state, CA and NV employment laws.

Responsibilities

• Lead employee relations initiatives across the organization.
• Counsel employees and managers on workplace concerns and policy interpretation.
• Conduct prompt, thorough investigations into complaints and misconduct.
• Partner with managers to resolve issues with fairness and compliance.
• Support performance management and documentation activities.

Skills

Employee relations

Investigations

Policy interpretation

Communication

Documentation

HRIS

MS Office

Analytical skills

Discretion

Interpersonal skills

Education

Bachelor's degree in HR/BA

Tools

HRIS

Case management systems

Job description

EMPLOYEE RELATIONS & HR OPERATIONS SPECIALIST Position Summary

The Employee Relations & HR Operations Specialist serves as a trusted partner to employees, managers, and leadership by leading employee relations initiatives and supporting core HR operational functions. This role is responsible for fostering a positive workplace culture, conducting workplace investigations, resolving employee concerns, ensuring consistent application of company policies, and mitigating employment-related risks. In addition, the role supports key HR operational processes, including Payroll, to ensure accuracy, compliance, and an exceptional employee experience.

The Employee Relations & HR Operations Specialist combines strong employee relations expertise with sound HR operational knowledge and the ability to exercise discretion, objectivity, and sound judgment in handling sensitive workplace matters.

Job Type

Full-time

Employee Relations

• Serve as the primary point of contact for employee relations matters across the organization.
• Counsel employees and managers on workplace concerns, conflict resolution, policy interpretation, and employment practices.
• Conduct prompt, thorough, and impartial investigations involving employee complaints, policy violations, workplace misconduct, harassment, discrimination, and other sensitive matters.
• Gather and analyze facts, conduct interviews, review documentation, and prepare investigation summaries and recommendations.
• Partner with managers and leadership to resolve employee issues while ensuring consistency, fairness, and compliance.
• Assess organizational and employment‑related risk and recommend appropriate corrective actions.
• Support performance management processes by advising managers on employee conduct, coaching, performance concerns, corrective action, and documentation.
• Draft and review disciplinary documentation, performance improvement plans, and employee communications.
• Monitor employee relations trends and identify opportunities to improve engagement, retention, workplace culture, and manager effectiveness.
• Maintain confidential employee relations records and documentation.
• Ensure consistent application of company policies, practices, and procedures across all departments.
• Assist in responding to employee complaints, unemployment claims, agency inquiries, and legal requests as directed.
• Support employee accommodations and interactive process discussions as applicable.
• Provide training and guidance to managers on employee relations best practices, documentation, conflict resolution, and workplace communication.
• Promote a culture of respect, accountability, inclusion, and employee engagement.

HR Operations

• Support day‑to‑day HR operations, including Payroll and employee lifecycle processes.
• Partner with payroll and other departments to ensure accurate employee data management.
• Support employee event including hires, transfers, promotions, status changes, and separations.
• Support onboarding and off‑boarding activities to ensure a positive employee experience.
• Assist with policy updates, employee communications, and HR program administration.
• Prepare HR reports, metrics, and workforce analytics.
• Ensure compliance with federal, state, and local employment regulations.
• Assist with audits and compliance reviews.
• Support benefits, leave administration, and other HR programs as needed.
• Contribute to continuous improvement initiatives that enhance HR service delivery and operational efficiency.

Rate Range

$30 to $35 hourly

Benefits

• 100% employer‑paid Medical, Dental & Vision coverage
• 100% employer‑paid Life & Accidental Death & Dismemberment (AD&D) Insurance
• 401(k) with employer matching
• Paid Time Off Accrual , 10 Paid Holidays, and a Wellness Day Off
• Flexible Spending Account (FSA)
• Fringe Marketplace Stipend
• Optional Supplemental Insurance
• Participation in CCHC's company‑wide Profit Sharing Program (eligible employees)
• Professional development and opportunities for internal growth and advancement

Knowledge, Skills, And Abilities

• Strong knowledge of employee relations principles, investigation techniques, and conflict resolution practices.
• Knowledge of federal and state employment laws and regulations.
• Ability to exercise sound judgment, discretion, and objectivity in sensitive situations.
• Strong interviewing, fact‑finding, and analytical skills.
• Excellent verbal and written communication skills.
• Ability to build trust and credibility with employees, managers, and executives.
• Exceptional organizational and documentation skills.
• Demonstrated ability to manage multiple priorities in a fast‑paced environment.
• Strong problem‑solving and decision‑making capabilities.
• Proficiency with HRIS systems and Microsoft Office applications.
• Ability to handle confidential information with the highest level of professionalism.

Qualifications

Required

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education and experience.
• Minimum of 3-5 years of Human Resources experience.
• Minimum of 2-3 years of employee relations experience, including conducting workplace investigations.
• Experience advising managers on employee relations and performance management matters.
• Knowledge of Multi‑State, California and Nevada employment laws and regulations.

Preferred

• Experience in multi‑site or healthcare environments.
• Experience with HRIS and case management systems.