Employee Relations Director

CommuniCare Health Services; Indianapolis (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

CommuniCare Health Services is seeking an experienced Employee Relations professional to interpret and enforce policies across our multi-state care network. You will oversee corrective actions, investigations, terminations, and escalated concerns with a focus on fairness, documentation, and regulatory compliance.

The role involves partnering with leadership, delivering training on processes and best practices, and identifying trends to improve retention and engagement across CommuniCare's

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field required.
• 5+ years of progressive HR experience with focus on employee relations.
• Healthcare/long-term care experience preferred.
• Ability to handle sensitive issues with confidentiality and professionalism.
• Experience across multi-state locations and complex environments preferred.

Responsibilities

• Interpret and ensure consistent application of CommuniCare policies and procedures.
• Provide guidance and oversight on corrective actions to ensure fairness, consistency, and legal compliance.
• Review and approve employee terminations to ensure proper process and policy adherence.
• Assist in conducting complex investigations related to employee complaints, misconduct, and workplace conflict.
• Receive and address escalated employee concerns and complaints, ensuring follow-through and resolution.
• Review and approve rehire and transfer requests in alignment with policies and operations needs.
• Partner with leadership, offering expertise and support on employee relations matters.
• Conduct training and coaching on employee relations processes, documentation expectations, and HR best practices.
• Identify trends and recommend proactive strategies to reduce turnover, minimize risk, and improve satisfaction.
• Conduct regular HR audits to ensure compliance and regulatory requirements.

Skills

Strategic Thinking

Problem Solving

Employee Engagement

Cultural Awareness

Data Analysis

Reporting

Education

Bachelor's degree in HR/Business

Job description

• Interpret and ensure consistent application of CommuniCare policies and procedures


• Provide guidance and oversight on corrective actions to ensure fairness, consistency, and legal compliance


• Review and approve employee terminations to ensure appropriate process, documentation, and policy adherence


• Assist in conducting complex or high level investigations related to employee complaints, misconduct, and workplace conflict


• Receive and address escalated employee concerns and complaints, ensuring follow through and resolution


• Review and approve rehire and employee transfer requests in alignment with CommuniCare policies and operations needs


• Partner and maintain strong communication with leadership, offering expertise and support on employee relations matters


• Conduct training and coaching on employee relations processes, policies, documentation expectations, and HR best practices


• Identify trends and recommend proactive strategies to reduce turnover, minimize risk, and improve employee satisfaction


• Conduct regular HR audits to ensure compliance and regulatory requirement

QUALIFICATIONS

Education: Bachelor's degree in Human Resources, Business Administration, or related field required.

Experience:

• 5+ years of progressive HR experience, with a strong focus on employee relations


• Prior experience in long-term care or healthcare setting strongly preferred


• Demonstrated expertise in handling complex employee relations issues, investigations, and dispute resolution


• Ability to manage sensitive issues with confidentiality the professionalism


• Experience working in a multi-state/locations, complex business environment preferred


• Strong organizational and decision making abilities

KNOWLEDGE/SKILLS/ABILITIES

• Strategic Thinking & Problem Solving


• Employee Engagement & Cultural Awareness


• Data Analysis & Reporting

Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional, person-centered care as a national leader in post-acute services for individuals with chronic or complex conditions. Today, our more than 105 skilled nursing and long-term care facilities serve nearly 13,000 residents at any given time.

To support our centers and ensure long‑term success and continuity of care, CommuniCare has developed integrated lines of business spanning the full continuum of care. These specialized solutions include chronic disease management, memory care, telehealth services, Medicare insurance plans, behavioral health programs, and comprehensive medical services. Together, they enable us to deliver sophisticated, coordinated, and transformative care beyond the walls of our facilities.

Our mission, Serve with Pride, is evident in the quality and consistency residents, families, and community partners have come to expect and trust. With more than 14,000 employees serving communities across Ohio, Indiana, Virginia, and West Virginia, we are dedicated to improving the lives of our residents by placing extraordinary service above all else.

We continue to raise the bar and innovate wherever possible to enhance quality of life - creating environments where residents feel at home, employees thrive, and families find comfort and confidence in the care we provide.