Employee Relations Coordinator - 196846

Jimmy Jazz; Village of Pleasantville (NY); Hybrid; USD 67,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Vision & dental

Income protection

403(b) retirement plan

Work-life programs

Educational opportunities

Wellness program

Discount plans

Job summary

Pace University is seeking an Employee Relations Coordinator in Pleasantville, NY, reporting to the Associate Vice President of Talent Management and Employee Relations. The role handles intake of employee concerns, guides staff on HR policies, and coordinates resolution while maintaining confidentiality.

Responsibilities include policy interpretation, off-boarding, records management, and supporting engagement events on campus.

Qualifications

• Bachelor’s degree required. Master’s degree in Human Resources Management, Psychology, or related field preferred.
• 1-2 years of experience in Human Resources, employee relations or related field, preferred.
• Excellent organizational, communication, and customer service skills with the ability to manage multiple priorities while maintaining accuracy and confidentiality.
• Knowledge of employment documentation, HR best practices, and applicable employment laws is preferred.
• Experience with Microsoft Office suite – Word, Excel, PowerPoint.
• Ability to work collaboratively across teams and departments.

Responsibilities

• Serve as the initial point of contact for employee relations inquiries and workplace concerns.
• Conduct intake interviews for employee complaints, concerns, and requests for assistance, documenting information accurately and maintaining confidentiality.
• Provide general guidance to employees and supervisors regarding HR policies, procedures, and employment practices in accordance with institutional policies and applicable laws.
• Oversee the off-boarding process to include separation letters, exit surveys and interviews, turnover metrics and reporting.
• Triage employee relations matters and elevate complex or high-risk issues to the appropriate HR staff.
• Maintain accurate and confidential records of employee relations cases and related documentation.
• Assist with the preparation of correspondence, reports, and case files.
• Support conflict resolution efforts by coordinating meetings, gathering documentation, and following up on action items as directed.
• Respond to routine inquiries regarding workplace policies, performance concerns, attendance, leave, and other employment-related matters.
• Provide support for employee engagement events and professional development workshops on campus. Partner with the employee engagement team and provide administrative support as needed.
• Partner with HR colleagues and campus departments to ensure consistent application of policies and timely resolution of employee concerns.
• Contribute to the continuous improvement of employee relations processes, resources, and communications.
• Support employee relations and engagement and labor relations with departmental administrative functions as needed.
• Performs other such duties as may be assigned from time to time.

Job description

• Location Pleasantville, NY, 10570,United States
• Base Pay $67,000.00 - $70,000.00 / Year
• Job Category FT Staff
• Employee Type FT Exempt Staff

Reporting to the Associate Vice President of Talent Management and Employee Relations, the Employee Relations Coordinator serves as the first point of contact for employee relations inquiries and provides responsive support to employees and supervisors. This position conducts the initial intake of employee concerns and workplace complaints, gathers relevant information, and ensures matters are documented and routed appropriately for review and resolution.

The Employee Relations coordinator provides general guidance on Human Resources policies, procedures, and employment practices, helping employees and managers understand available resources and applicable institutional policies while maintaining confidentiality and professionalism. The role responds to routine employee relations inquiries, assists in interpreting policies, and refers complex or sensitive matters to Employee Relations leadership as appropriate.

Position Duties

• Serve as the initial point of contact for employee relations inquiries and workplace concerns.
• Conduct intake interviews for employee complaints, concerns, and requests for assistance, documenting information accurately and maintaining confidentiality.
• Provide general guidance to employees and supervisors regarding HR policies, procedures, and employment practices in accordance with institutional policies and applicable laws.
• Oversee the off-boarding process to include separation letters, exit surveys and interviews, turnover metrics and reporting.
• Triage employee relations matters and elevate complex or high-risk issues to the appropriate HR staff.
• Maintain accurate and confidential records of employee relations cases and related documentation.
• Assist with the preparation of correspondence, reports, and case files.
• Support conflict resolution efforts by coordinating meetings, gathering documentation, and following up on action items as directed.
• Respond to routine inquiries regarding workplace policies, performance concerns, attendance, leave, and other employment-related matters.
• Provide support for employee engagement events and professional development workshops on campus. Partner with the employee engagement team and provide administrative support as needed.
• Partner with HR colleagues and campus departments to ensure consistent application of policies and timely resolution of employee concerns.
• Contribute to the continuous improvement of employee relations processes, resources, and communications.
• Support employee relations and engagement and labor relations with departmental administrative functions as needed.
• Performs other such duties as may be assigned from time to time.

Position Qualifications

• Bachelor’s degree required. Master’s degree in Human Resources Management, Psychology, or related field preferred.
• 1-2 years of experience in Human Resources, employee relations or related field, preferred.
• Excellent organizational, communication, and customer service skills with the ability to manage multiple priorities while maintaining accuracy and confidentiality.
• Knowledge of employment documentation, HR best practices, and applicable employment laws is preferred.
• Experience with Microsoft Office suite – Word, Excel, PowerPoint.
• Ability to work collaboratively across teams and departments.

Work Hours

Monday through Friday, 9:00 a.m. to 5:00 p.m. with additional hours as needed. Pace Pleasantville Campus//Hybrid, Travel to NYC and Haub Law School campuses, as needed.

About the Institution

Ranked in the top 9% of private US colleges that provide the best return on tuition investment, Pace University transforms the lives of its diverse students—academically, professionally, and socioeconomically. Currently, the University enrolls more than 13,000 students in more than 150 bachelor’s, master’s, and doctoral programs. Pace University is at the forefront of creating opportunity. Through the convergence of strong academics, experiential learning, and dedicated advising, Pace University empowers its students and positively impacts its communities.

Benefits Offered

Pace University provides a competitive benefit program designed to offer the following:

• Medical, vision and dental insurance for preventive care or diagnostic and surgical procedures as well as an incentivized medical plan waiver option for those who choose not to participate (FT Employees).
• Income protection in the event an employee is not actively at work, due to illness (FT Employees).
• 403B investment opportunity to save toward financial security in retirement (PT and FT Employees).
• Programs and services that assist in balancing work and personal life (PT and FT Employees).
• Educational opportunities for the employee and eligible members of their family to pursue a degree at Pace or another higher education institution (PT and FT Employees).
• Opportunity for faculty and staff to participate in Pace’s award-winning health and wellness program, Pace Yourself to Wellness , which is designed to inspire employees to engage in healthy habits while optimizing health care resources (PT and FT Employees).
• Discount purchase plans for everything from entertainment, shopping and travel (PT and FT Employees).

AA/EEO Statement

Pace University is committed to achieving full equal opportunity in all aspects of University life. Pursuant to this commitment, the University does not discriminate on the basis of actual or perceived sex, gender or gender identity; race; color; national origin; religion; creed; age; disability; citizenship; marital or domestic partnership status; sexual orientation or affectional status; genetic predisposition or carrier status; military or veteran status; status as a victim of domestic violence, sex offenses or stalking; or any other characteristic protected by law federal, state or local law, rule or regulation.

Annual Security Report Notice

Pace is committed to ensuring the safety and security of the students, faculty, staff and visitors to the University. In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University’s Safety and Security department publishes an Annual Security and Fire Safety Report, which can be accessed here . The report contains information on security policies as well as crime and fire statistics for the University.