Enrollment Ops Specialist, UG - 198984

Jimmy Jazz; New York (NY); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical, vision and dental insurance

403B retirement plan

Educational opportunities for employee

Pace Yourself to Wellness program

Discount purchase plans

Job summary

Pace University seeks an Enrollment Operations Specialist to support undergraduate admissions in New York, NY. You will provide responsive, student-centered assistance through Slate CRM, manage data with confidentiality, and help streamline admission processes.

The role requires coordinating with staff, running Slate reports, and supporting recruitment events, with a Monday–Friday schedule and occasional evenings/weekends.

Qualifications

• Experience in higher education, admissions, enrollment, customer service, or a related field preferred.
• Familiarity with Technolutions Slate or another CRM/database system preferred.
• Strong organizational and attention-to-detail skills, with the ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills, including the ability to identify discrepancies, investigate issues, and determine appropriate solutions.
• Exceptional written and verbal communication skills, with the ability to communicate clearly and professionally with prospective students, families, colleagues, and other university partners.
• Ability to exercise sound judgment and maintain confidentiality when handling sensitive student and application information.

Responsibilities

• Serve as a primary point of contact for prospective students and families via calls, email, and text during the undergraduate admission process.
• Troubleshoot issues in Slate, monitor application completeness, verify transcripts, and resolve technical issues with admission liaisons.
• Run and analyze Slate reports to identify discrepancies and maintain accurate records.
• Evaluate and resolve real-time duplicate records in Slate CRM to maintain a reliable admission database.
• Collaborate with the Undergraduate Admission team and staff to promote consistent, efficient admission processes.
• Assist with execution of undergraduate admission recruitment and conversion events, including some evenings and weekends.
• Maintain confidentiality when handling sensitive student data and policies/procedures documentation.

Skills

Customer service

Slate CRM

Data integrity

Attention to detail

Communication skills

Problem-solving

Tools

Technolutions Slate

Job description

• Location New York, NY, 10038,United States
• Base Pay $39,500.00 - $39,500.00 / Year
• Job Category FT Staff
• Employee Type FT Non-Exempt Staff

The Enrollment Operations Specialist plays an important role in creating a seamless, student-centered experience for prospective students throughout the undergraduate admission process. The position provides responsive support to prospective students and families while ensuring accurate, efficient application processing and communication through Technolutions Slate.

The Enrollment Operations Specialist provides operational support for the Undergraduate Admission team and collaborates with school and college staff to ensure effective use of Slate and support undergraduate enrollment goals. The position manages sensitive and confidential student information with professionalism and discretion, maintains data integrity, and helps identify opportunities to improve admission processes and the student experience.

Position Duties

• Serve as a primary point of contact for prospective students and families, providing timely, knowledgeable, and responsive support through telephone calls, email, and text messages throughout the undergraduate admission process.
• Troubleshoot issues related to the application process in Technolutions Slate, including monitoring application completeness, tracking the verification of official transcripts, and resolving technical issues in collaboration with admission liaisons.
• Run and analyze reports in Slate to identify discrepancies, inconsistencies, and missing data, and take proactive steps to correct errors and maintain accurate records.
• Evaluate and resolve real-time duplicate records in the Slate CRM system, using professional judgment to determine data accuracy and merge records as appropriate to maintain a streamlined and reliable admission database.
• Collaborate with the Undergraduate Admission team and school and college staff to support effective use of Slate and promote consistent, efficient admission processes.
• Assist with the execution of undergraduate admission recruitment and conversion events, including occasional evening and weekend events.
• Maintain confidentiality and exercise appropriate discretion when handling sensitive student and application information.
• Assist with documenting policies, procedures, and processes related to admission operations and Slate.
• Performs other such duties as may be assigned from time to time.

Supervision Exercised

Provides limited supervision and guidance to student assistants who support the Undergraduate Admission team with administrative and clerical tasks.

Work Hours

Monday through Friday, 9:00 a.m.–5:00 p.m. with additional hours as needed; occasional nights and weekends required.

Requirements

• Experience in higher education, admissions, enrollment, customer service, or a related field preferred.
• Familiarity with Technolutions Slate or another CRM/database system preferred.
• Strong organizational and attention-to-detail skills, with the ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills, including the ability to identify discrepancies, investigate issues, and determine appropriate solutions.
• Exceptional written and verbal communication skills, with the ability to communicate clearly and professionally with prospective students, families, colleagues, and other university partners.
• Ability to exercise sound judgment and maintain confidentiality when handling sensitive student and application information.
• Ability to learn and troubleshoot technology systems and processes quickly.Ability to work effectively both independently and collaboratively across departments.

Summary

About the Institution

Ranked in the top 9% of private US colleges that provide the best return on tuition investment, Pace University transforms the lives of its diverse students—academically, professionally, and socioeconomically. Currently, the University enrolls more than 13,000 students in more than 150 bachelor’s, master’s, and doctoral programs. Pace University is at the forefront of creating opportunity. Through the convergence of strong academics, experiential learning, and dedicated advising, Pace University empowers its students and positively impacts its communities.

Benefits Offered

Pace University provides a competitive benefit program designed to offer the following:

• Medical, vision and dental insurance for preventive care or diagnostic and surgical procedures as well as an incentivized medical plan waiver option for those who choose not to participate (FT Employees).
• Income protection in the event an employee is not actively at work, due to illness (FT Employees).
• 403B investment opportunity to save toward financial security in retirement (PT and FT Employees).
• Programs and services that assist in balancing work and personal life (PT and FT Employees).
• Educational opportunities for the employee and eligible members of their family to pursue a degree at Pace or another higher education institution (PT and FT Employees).
• Opportunity for faculty and staff to participate in Pace’s award-winning health and wellness program, Pace Yourself to Wellness , which is designed to inspire employees to engage in healthy habits while optimizing health care resources (PT and FT Employees).
• Discount purchase plans for everything from entertainment, shopping and travel (PT and FT Employees).

AA/EEO Statement

Pace University is committed to achieving full equal opportunity in all aspects of University life. Pursuant to this commitment, the University does not discriminate on the basis of actual or perceived sex, gender or gender identity; race; color; national origin; religion; creed; age; disability; citizenship; marital or domestic partnership status; sexual orientation or affectional status; genetic predisposition or carrier status; military or veteran status; status as a victim of domestic violence, sex offenses or stalking; or any other characteristic protected by law federal, state or local law, rule or regulation.

Annual Security Report Notice

Pace is committed to ensuring the safety and security of the students, faculty, staff and visitors to the University. In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University’s Safety and Security department publishes an Annual Security and Fire Safety Report, which can be accessed here . The report contains information on security policies as well as crime and fire statistics for the University.