Employee Relations Advisor

BrightSpring Health Services; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Health Savings & Flexible Spending

Tuition discounts & reimbursement

401(k)

Company Paid Time Off

Shift Differential

DailyPay

Pet Insurance

Employee wellness and discount

Job summary

PharMerica, part of BrightSpring Health Services, seeks an Employee Relations Advisor in the Orlando area to serve as a trusted ER expert for leaders and HR Partners. You will manage cases, conduct thorough investigations, and guide performance management while aligning with company standards and laws.

The role emphasizes collaboration with Legal/Compliance and COE, with a focus on reducing risk and promoting a fair workplace. Travel as needed and a Monday–Friday schedule are typical.

Qualifications

• Bachelor's degree in Human Resources, Business, or a related field or equivalent experience.
• Minimum 3-5 years of Employee Relations experience or HR experience, preferably in operations, healthcare, or manufacturing.
• Experience managing investigations and advising on employee relations matters.
• Knowledge of state and federal employment laws (FMLA, ADA, Title VII).
• Strong communication, conflict resolution, and problem-solving skills; analytical and prudent judgment.

Responsibilities

• Manages a caseload of routine to moderately complex employee relations matters.
• Conducts impartial investigations, documents findings, and recommends actions.
• Ensures timely resolution of cases in line with KPIs and standards.
• Advises leaders on performance management, corrective actions, and policy applications.
• Coaches leaders on difficult conversations and analyzes ER trends to mitigate risk.
• Ensures documentation complies with policies and laws.
• Advises on LOA matters with compliance to federal, state, and local laws.
• Partners with Legal/Compliance on high-risk matters and escalates as needed.

Skills

Communication

Problem solving

Analytical thinking

Decision making under ambiguity

Influence leaders

Education

Bachelor's degree in HR or related field

Job description

Employee Relations Advisor

Job Locations: US-KY-LOUISVILLE | US-TN-NASHVILLE | US-MI-DETROIT | US-MO-SAINT LOUIS | US-FL-ORLANDO | US-SC-CHARLESTON

Position Type: Full-Time

Our Company

PharMerica

Overview

The Employee Relations Advisor serves as a trusted advisor to leaders and HR Business Partners as the subject-matter expert in employee relations issues, workplace concerns, investigations, policy interpretation, performance management, employee conduct issues, and leave of absence (LOA) related matters.

This role is responsible for managing routine to moderately complex employee relations cases and partnership with leaders to navigate employee issues that intersect with leave, performance, and workplace concerns, ensuring fair, consistent, and legally compliant outcomes. The Advisor proactively identifies trends and provides guidance that strengthens organizational culture and reduces risk.

Schedule:

Mon-Fri- 8a-5p

Benefits and perks for You!

• Medical, Dental, Vision insurance
• Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
• Tuition discounts & reimbursement
• 401(k)
• Company Paid Time Off*
• Shift Differential
• DailyPay
• Pet Insurance
• Employee wellness and discount programs

*Benefits may vary by employment status

Responsibilities

• Manages a caseload of routine to moderately complex employee relations matters, including but not limited to performance issues, attendance, conduct, policy violations, and workplace concerns
• Conducts thorough, impartial investigations, document findings, and prepare recommendations in alignment with company standards; Maintain accurate and confidential case records
• Ensures timely resolution of cases in alignment with KPIs, service level expectations, and organizational standards
• Advises leaders on performance management, corrective actions, termination decisions, policy application, and employee relations best practices with a balance of business needs, employee experience, and risk mitigation
• Coachs leaders on difficult employee conversations; Analyze ER trends, identify risk patterns, and recommend proactive solutions to mitigate risk and improve employee experience
• Ensures accurate documentation, consistency, and compliance with established processes, employment policies, and laws
• Advises leaders on LOA related employee matters ensuring consistent, compliant, decision making aligned with company policy and federal, state, and local laws
• Partners with Legal/Compliance and COE Partners on high-risk matters; Escalate complex issues appropriately

Qualifications

• Bachelor's Degree in Human Resources, Business, or related field; or equivalent education & experience
• Minimum 3-5 years of Employee Relations experience or progressive HR experience, preferably within operations, pharmacy, healthcare, or manufacturing industries
• Direct experience managing, advising, and resolving employee relations matters including conducting workplace investigations
• Knowledge of current state and federal employment/labor laws and regulations (e.g., FMLA, ADA, Title VII)
• Strong communication, conflict resolution, and problem-solving skills; Proven analytical skills, critical thinking, sound judgment and decision making under ambiguity
• Ability to influence leaders without authority
• Excellent documentation and case management skills
• Experience with labor unions and advising on labor relations matters highly preferred
• Ability to travel as needed

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.