Employee Navigator Configuration Analyst

Brown & Brown; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Employee Navigator Configuration Analyst, where your contributions directly impact customer success. In this dynamic role, you will implement and support software tools that streamline health care benefits and compliance. Collaborate with account teams and enhance customer relationships while ensuring high-quality service delivery. This position offers a unique opportunity to grow your skills in a supportive environment that values meritocracy and self-starters. With a focus on total well-being, you'll enjoy comprehensive health benefits and a culture that celebrates diversity and inclusion.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k

Tuition Reimbursement

Paid Time Off

Holidays

Partner Discounts

Qualifications

• 2+ years of Employee Navigator implementation experience required.
• Proficiency in MS Office and database applications essential.

Responsibilities

• Create and configure customer websites using third-party software.
• Test and audit configured software for proper functionality.
• Assist in quality assurance and site development.

Skills

MS Office Suite

Database Applications

Employee Navigator Implementation

Interpersonal Skills

Attention to Detail

Education

Associate’s or Bachelor’s Degree

Job description

Built on meritocracy, our unique company culture rewards self-starters and those committed to doing what's best for our customers.

The Employee Navigator Configuration Analyst is a key member of the National Employee Benefits Technology (EBTech) Department. This department deploys various software tools for health care reform compliance, benefits enrollment automation, and other needs. The incumbent is responsible for software implementation and customer support, including needs analysis, configuration, testing, training, and post-implementation support. The role may focus on implementation or customer support, with flexibility to move between these areas as needed.

How You Will Contribute:

• Create and configure customer websites using third-party software.
• Resolve routine issues for customer accounts and communicate effectively with customers.
• Test and audit configured software for proper functionality.
• Assist Implementation Specialists in quality assurance and site development.
• Build and maintain relationships with account teams, carriers, vendors, and customers to enhance retention.
• Develop root cause analysis skills to support assigned customers.
• Use knowledge of health and benefits products to configure and test software tools.
• Strive to meet or exceed performance standards.
• Perform quality assurance on site builds and review findings with team members.
• Respond to customer support questions and participate in meetings as needed.
• Other duties as assigned.

Skills and Experience to Be Successful

• Associate’s or Bachelor’s degree, or equivalent work experience.
• Proficiency in MS Office Suite.
• Experience with database applications.
• Excellent telephone manner and interpersonal skills.
• Attention to detail and high standards for customer-facing work.
• At least 2 years of Employee Navigator implementation experience.
• Ability to maintain confidentiality.

Pay Range

$26.44 - $31.25 Hourly

This range reflects the salary based on experience, location, and budget considerations.

Teammate Benefits & Total Well-Being

Our benefits focus on total well-being, including:

• Health Benefits: Medical, Dental, Vision, Life, Disability Insurance
• Financial Benefits: ESPP, 401k, Student Loan Assistance, Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Advocacy Services
• Additional Benefits: Paid Time Off, Holidays, Partner Discounts, and more.

Benefits may vary by location and eligibility.

The Power To Be Yourself

We are an Equal Opportunity Employer committed to diversity and inclusion, guided by our motto, “The Power to Be Yourself”.