Employee-Giving Program Manager

Omega Solutions Inc.; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Omega Solutions Inc. is seeking a passionate Employee-Inspired Giving Program Manager to oversee the management of their Employee-Inspired Giving Program. The role involves serving as the primary contact for employees and nonprofit organizations while ensuring seamless grant review and system administration.

The ideal candidate will have 3-5 years of relevant experience, a Bachelor's Degree preferred, and be well-versed in customer service and Microsoft Office tools. Strong communication skills are essential, alongside familiarity with Salesforce reporting.

Qualifications

• 3-5 years of experience in corporate giving or grants administration.
• Strong written and verbal communication skills.
• Prior experience in the corporate sector.

Responsibilities

• Serve as primary point of contact for employees and donation recipients.
• Input and review grant requests for eligibility.
• Monitor Employee-Inspired Giving functionality.

Skills

Customer service experience

Communication skills

Knowledge of Salesforce

Microsoft Office Suite

Nonprofit development

Education

Bachelor’s Degree in a relevant field

Job description

We are looking for a passionate, detail-oriented team member to serve as our Employee-Inspired Giving Program Manager. Reporting to the Senior Grants Administrator and supported by an Employee-Inspired Giving Program Associate, this person would provide day-to-day management of the Employee-Inspired Giving Program, including:

Responsibilities

• Internal and External Customer Service: serve as primary point of contact for 16,000+ employees and thousands of nonprofit donation recipients via Chatter, email, and phone, demonstrating strong customer service and written and verbal communication skills.
• Grant Review and Administration: input and review grant requests for eligibility within our guidelines, and produce a monthly grant docket for approval, supporting related grants created by the Employee Engagement Team.
• System Administration: monitor the Employee-Inspired Giving functionality of Volunteerforce, liaise regularly with the Foundation Tech Team to make feature requests and fix bugs.
• Payment Processing: work closely with the Finance team to prepare monthly files of donations that need processing, domestically and internationally, handling domestic payments in-house and international payments via two third-party charitable organizations.
• Industry Best Practices: act as the face of the Employee-Inspired Giving Program, connect with peers in the corporate giving space, prepare a yearly benchmarking presentation, and recommend policy, system, and process improvements to align with industry best practices.

Qualifications

• 3-5 years of experience in corporate giving, high-volume nonprofit development, grants administration, or a similar customer service and administration-oriented position.
• Bachelor’s Degree in a relevant field preferred.
• Strong customer service experience, including exceptional written and verbal communication skills.
• Prior experience in the corporate sector and understanding of corporate culture and structure.
• Knowledge of Salesforce reporting and dashboarding.
• Highly skilled in Microsoft Office Suite, including Excel and PowerPoint.
• Interest and experience in the nonprofit and philanthropic sector and a commitment to volunteerism.

Additional Information

All your information will be kept confidential according to EEO guidelines.