Employee Experience Partner

Manychat, Inc; Austin (TX); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Free lunches and snacks

Hybrid work model

Healthcare coverage

Professional development budget

Job summary

Manychat, Inc. is seeking an Employee Experience and Workplace Operations lead in Austin to own the US employee journey, from onboarding to day-to-day support for in-office and remote teammates.

The role requires strong collaboration with People Operations and a focus on hospitality, ensuring a seamless experience across locations. You will manage the Austin office, coordinate vendors, plan events, and drive practical improvements to employee experience while supporting global programs and

Responsibilities

• Be the primary point of contact for employee experience in the US, supporting local team members, remote employees, and office visitors.
• Team up with the People Ops Partner to make onboarding and the overall employee experience feel seamless.
• Own the welcome experience from start to finish, think preboarding info, welcome packs, and those local touches that make people feel at home on day one.
• Plan and support internal events, team gatherings, and local community activities.
• Identify gaps across the employee journey and turn them into practical improvements.
• Partner with the Employee Experience Program Manager to keep local execution aligned with company-wide programs.

Job description

WHO WE ARE

Manychat is a leading chat marketing platform, helping businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by Bessemer Venture Partners. With 400+ teammates across offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — we're building the infrastructure of conversational commerce.

WHAT YOU'LL DO

Employee Experience

• Be the primary point of contact for employee experience in the US, supporting local team members, remote employees, and office visitors.
• Team up with the People Ops Partner to make onboarding and the overall employee experience feel seamless.
• Own the welcome experience from start to finish, think preboarding info, welcome packs, and those local touches that make people feel at home on day one.
• Plan and support internal events, team gatherings, and local community activities.
• Identify gaps across the employee journey and turn them into practical improvements.
• Partner with the Employee Experience Program Manager to keep local execution aligned with company-wide programs.

Workplace Operations

• Run the day-to-day experience of our Austin office, including facilities, vendor management, workplace services, and employee requests.
• Manage coworking accounts for our New York and San Francisco hubs.
• Support team offsites and business events with workplace and logistics coordination.
• Streamline vendor management, automate repetitive work, and cut unnecessary coordination.

WHAT SUCCESS LOOKS LIKE

• Employees have a consistent experience whether they're in Austin or working remotely.
• Workplace operations run smoothly without constant intervention.
• Onboarding feels connected from Talent Acquisition through the People team.
• Events and employee moments are intentional and well run.
• Teams and leaders can rely on you for Austin workplace support.
• Operations become simpler and more efficient over time.

WHAT YOU'LL BRING

There is no single background required for this role.

Ideally you come from Employee Experience, Workplace, hospitality, coworking, operations, project management, customer experience, or a similar environment.

What matters most:

• Bring a positive attitude and a genuine drive to make life better for everyone at Manychat.
• Strong ownership and ability to operate independently and have good judgment in ambiguous situations
• High service orientation without losing business perspective
• Critical thinking and willingness to challenge unnecessary complexity
• Ability to move between projects and practical operational work
• Strong partnership skills across employees, leaders, People Operations, and vendors

Experience with workplace operations, employee experience programs, project management, or fast-changing international companies is a plus, not a requirement.

We're an AI-native company, so experience with AI tools such as Claude or ChatGPT is also a plus.

WHAT WE OFFER

• Competitive salary
• In office perks, including free lunches and snacks
• Hybrid work and generous leave options
• Comprehensive healthcare, including medical, dental, and wellness programs
• Professional development budget for relevant conferences, training, and coaching
• Company funded annual offsites and team building events

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.