Employee Experience Manager

LSG Lufthansa Service Holding AG; Portland (OR); On-site; USD 93,000 - 116,000; Full time

Benefits offered by this job

Life insurance

AD&D coverage

401(k) with company match

Paid vacation, sick time, and holidays

Tuition reimbursement

Free meals

On-site parking

Career growth opportunities

Job summary

SkyChefs in Portland, USA, seeks an Employee Experience Manager to elevate the people experience in a 24/7 environment. You will partner with operational leaders and frontline teams to listen, diagnose, and drive actionable improvements that boost engagement and retention.

This role emphasizes onboarding, buddy programs, and hands-on training delivery, shaping a workplace people are proud to be part of, with on-site meals and parking support.

Qualifications

• 1–3 years in employee engagement, HR, training, or related fields.
• Experience using surveys, focus groups, or workforce data to improve retention and engagement.
• Strong relationship-building and communication skills.
• Ability to influence leaders and drive positive change.
• Strong organizational and problem-solving skills.
• Bachelor's degree or equivalent experience preferred.

Responsibilities

• Partner with operational leaders and corporate partners to strengthen the employee experience.
• Spend time on the floor, building relationships and listening to employees.
• Conduct focus groups, gather feedback, and identify trends impacting engagement.
• Turn feedback into practical solutions and action plans.
• Lead and support the Buddy Program and onboarding experience.
• Facilitate weekly new hire orientation sessions.
• Deliver engaging classroom and instructor-led training for employees and leaders.
• Support rollout of new programs, processes, policies, and initiatives; adapt training schedules for a 24/7 operation.

Education

Bachelor's degree or equivalent experience

Job description

Job Title:Employee Experience Manager
Job Location:Portland-USA-97218
Work Location Type:On-Site
Salary Range:$93,128.34 - 116,410.42

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

The Opportunity

Our success is powered by the people behind every meal, every departure, and every delivery. At SkyChefs, we believe great workplaces don't happen by accident. They are built through connection, collaboration, listening, and a genuine commitment to helping people succeed. That's where you come in.

We're looking for an Employee Experience Manager who is passionate about people and excited to create an environment where employees feel welcomed, valued, supported, and inspired to do their best work. If you're energized by building relationships, solving problems, influencing leaders, and turning employee feedback into meaningful action, this is an opportunity to make a visible impact every single day.

This is more than an HR role. It's a chance to help shape the employee journey from day one and play a key role in building a workplace people are proud to be part of.

Why You’ll Love Working Here

• Employer‑paid life insurance and AD&D benefits
• 401(k) with company match
• Paid vacation, sick time, and holidays
• Tuition reimbursement to support your growth
• Free meals and on‑site parking
• Long‑term career growth within a global organization

What You’ll Do

• Partner closely with operational leaders and corporate partners to strengthen the employee experience across the facility.
• Spend time where it matters most, on the floor, building relationships, listening to employees, understanding challenges, and identifying opportunities for improvement.
• Conduct focus groups, gather feedback, and identify trends that impact engagement and retention.
• Turn employee feedback into practical solutions and action plans.
• Lead and support the Buddy Program and new hire onboarding experience.
• Facilitating weekly new hire orientation sessions.
• Delivering engaging classroom and instructor-led training for employees and leaders.
• Supporting the rollout of new programs, processes, policies, and operational initiatives.
• Tracking training completion and supporting ongoing employee development efforts.Adapting training schedules and delivery methods to meet the needs of a fast-paced, 24/7 operation.

What We’re Looking For in a Candidate

• 1-3 years of experience in employee engagement, HR, training, employee relations, operations support, or a related field.
• Experience using employee feedback, surveys, focus groups, or workforce data to improve retention and engagement.
• Strong relationship-building and communication skills.
• Ability to influence leaders and drive positive change.
• Strong organizational and problem-solving skills.
• Bachelor's degree or equivalent experience preferred.

SkyChefs is an EEO and Aff…

SkyChefs is an EEO and Aff…