Employee Experience Manager

Right at Home UK; Oro Valley (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Right at Home UK is seeking an Employee Experience Manager to lead caregiver recruitment and retention, creating a supportive, engaging work environment. You will oversee onboarding, measure satisfaction, and drive staff development while maintaining open communication with teams.

The role requires strong HR experience in care settings, leadership abilities, and willingness to perform after-hours and on-call duties as needed. This position is full-time and requires a valid U.S.

Qualifications

• 18+ years old.
• Valid U.S. work authorization.
• Experience with aging adults or home care a plus.
• Strong communication and organizational skills.
• Willingness to travel for field visits.

Responsibilities

• Lead, manage, and hold accountable administrative staff, and professional caregiver teams.
• Design and implement strategies to enhance employee engagement, satisfaction, and retention.
• Oversee hiring and onboarding processes for new hires, ensuring a smooth and welcoming start.
• Measure and analyze employee satisfaction through surveys, feedback, and performance data.
• Address employee concerns confidentially and empathetically.
• Plan and organize events to boost morale, wellness, and team building.
• Support career development by coordinating training, professional growth opportunities, and skill-building programs.
• Conduct and document performance reviews
• Communicate updates clearly and consistently to staff.
• Report on program effectiveness and stay current with best practices in employee experience management.
• Participate in after-hours, on call duties, fill in shifts, help with scheduling as necessary.
• Flexibility: Be able to take on additional tasks as required.

Skills

Team leadership

Employee engagement

Communication

HR processes

Onboarding & training

Field visits

Scheduling

Problem solving

Tools

HRIS systems

MS Office / Google Workspace

Job description

Job Title: Employee Experience Manager

Primary Goal: Manage the recruiting and retention of caregivers. Create a supportive, engaging, and high-performing work environment where employees feel valued and motivated.

Our Mission Statement: “To improve the quality of life for those we serve.”

Core Focus: Improving the quality of life for our clients by keeping them active in their care plan and supporting independence, safety, and well-being.

Job Description:

• Team Leadership: Lead, manage, and hold accountable administrative staff, and professional caregiver teams.
• Design and implement strategies to enhance employee engagement, satisfaction, and retention.
• Oversee hiring and onboarding processes for new hires, ensuring a smooth and welcoming start.
• Measure and analyze employee satisfaction through surveys, feedback, and performance data, identifying improvement areas.
• Address employee concerns confidentially and empathetically.
• Plan and organize events to boost morale, wellness, and team building.
• Support career development by coordinating training, professional growth opportunities, and skill-building programs.
• Conduct and document performance reviews
• Communicate updates clearly and consistently to staff.
• Report on program effectiveness and stay current with best practices in employee experience management.
• Participate in after-hours, on call duties, fill in shifts, help with scheduling as necessary.
• Flexibility: Be able to take on additional tasks as required.

Requirements & Qualifications:

• Must be 18 years of age.
• You must have a valid U.S work authorization.
• Background working with aging adults, home care administration, or leading a team.
• Outstanding verbal and written communication skills, exceptional organizational abilities, and well-versed in computer/software applications.
• Must possess a valid driver’s license, a reliable and insured personal vehicle, and the ability to complete field visits.
• Standard full-time hours with shared rotational participation in after-hours on-call emergency support for clients and caregivers.
• Familiarity with HR processes.