Employee Experience Intern — AI-Driven Ops & Analytics

Coinbase; New York (NY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

12-week internship

Job summary

Coinbase is offering a 12-week internship for Summer 2027 within the Employee & Workplace Experience (EWX) team. As an EWX Intern, you’ll own initiatives that improve how we design, measure, and scale employee experiences across remote and in-person environments.

You will build program analytics, design AI-powered workflows, and help iteratively improve operations, change management, and reporting. The role blends hands-on data work with practical UX thinking in a dynamic, hybrid setting.

Qualifications

• Currently pursuing or recently completed a degree in Data Science, Business Analytics, Operations Management, Industrial/Organizational Psychology, or a related field with demonstrated coursework or projects in process improvement.
• Proficiency in Google Workspace with working familiarity with at least one project management or process mapping tool (e.g., Asana, Jira, Lucidchart).
• Demonstrated ability to collect, analyze, and present data to inform operational decisions (e.g., through coursework, prior internships, or personal projects).
• Hands-on experience using generative AI tools (e.g., ChatGPT, Claude, Gemini) to draft content, automate workflows, or prototype solutions.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Responsibilities

• Program analytics & measurement: Build or improve dashboards that track program effectiveness, engagement, and ROI across EWX initiatives.
• AI-assisted operations: Identify manual, repetitive workflows and design AI-powered solutions to automate or streamline them.
• Program design & iteration: Analyze participation data, employee feedback, and outcome signals to recommend improvements to existing programs or design new ones.
• Operational systems improvement: Work with internal platforms to improve data quality, user experience, or reporting capability.
• Change management & communication: Support change management strategies and stakeholder communications to ensure smooth adoption of new processes and initiatives.

Skills

Data analysis

AI tooling

Google Workspace

Project tools

Education

Data Science degree

Business Analytics degree

Operations Management degree

Industrial/Organizational Psychology degree

Tools

Google Workspace

Asana

Jira

Lucidchart

Job description

Coinbase is offering a 12-week internship for Summer 2027 within the Employee & Workplace Experience (EWX) team. As an EWX Intern, you’ll own initiatives that improve how we design, measure, and scale employee experiences across remote and in-person environments.

You will build program analytics, design AI-powered workflows, and help iteratively improve operations, change management, and reporting. The role blends hands-on data work with practical UX thinking in a dynamic, hybrid setting.