Employee Experience & Insights Supervisor

UPS; Atlanta (GA); Hybrid; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

UPS in Atlanta is seeking an Employee Experience & Insights Supervisor to advance listening strategies, design internal research, and translate results into actionable people & culture initiatives. You will partner with stakeholders to understand trends and guide data-based decisions.

A strong background in organizational research design and advanced analytics is essential, including experience with surveys, driver analysis, segmentation, and sentiment analysis.

Qualifikationen

• Organizational research expertise: formulates research questions and develops hypotheses by leveraging external research and benchmarking data.
• Organizational research expertise: designs surveys, interviews, and focus groups by applying quantitative and qualitative methods.
• Organizational research expertise: understands validity, reliability, confidentiality, and responsible interpretation.
• Advanced people analytics: strong statistical reasoning and ability to distinguish signal from noise with large datasets and demographic structures.
• Advanced people analytics: experience with driver analysis, segmentation, trends, open-text analysis, and outcome measures.
• Advanced people analytics: able to integrate employee listening signals with workforce and business indicators.
• Communicate insights into action: translates data into a clear business narrative for executives, HR, and stakeholders.
• Communicate insights into action: distills complex findings and builds productive partnerships.
• Communicate insights into action: connects findings to practical decisions, risks, and actions while acknowledging limitations.
• Technology and data fluency: ensures data is structured for enterprise use and creates data visualizations and executive dashboards.
• Technology and data fluency: understands data use of employee data and AI and is open to new tools.
• Stakeholder consulting and influence: diagnoses the underlying business question before starting research.
• Stakeholder consulting and influence: demonstrates executive presence and credibility by recommending value-delivering solutions.
• Enterprise execution: manages concurrent, global workstreams with changing priorities and short deadlines; establishes scope, milestones, governance, decision rights, and risk mitigation.
• Enterprise execution: documents processes and builds repeatable, scalable approaches.

Jobbeschreibung

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

The Employee Experience & Insights Supervisor is responsible for supporting the development of employee experience and listening strategies by designing and administering internal research (e.g. surveys, interviews, focus groups), and leveraging advanced statistical methods and analytics to generate insights and guide people & culture initiatives. This position partners with stakeholders to understand trends and inform data-based decisions. The ideal candidate has a strong background in organizational research design.

Qualifications

Organizational research expertise

• Formulates research questions and develops hypotheses by leveraging external research and benchmarking data
• Designs surveys, interviews, and focus groups by applying quantitative and qualitative research methods
• Understands validity, reliability, confidentiality, and responsible interpretation

Advanced people analytics

• Possesses strong statistical reasoning and the ability to distinguish signal from noise when working with large employee datasets and demographic structures
• Experience with driver analysis, segmentation, trends, open-text analysis, and outcome measures
• Able to integrate employee listening signals with workforce and business indicators

Communicate insights into action

• Turns analysis into a clear business narrative by translating complicated data, results, and organizational theory into simple language to tell a compelling story and drive action
• Distills complex findings for executives, HR Business Partners, and stakeholders while building productive partnerships
• Connects findings to practical decisions, risks, tradeoffs, and actions, while also being able to communicate limitations and avoid overstating the evidence

Technology and data fluency

• Ensures data is structured for broader ecosystem (portable and applicable across enterprise)
• Creates data visualization and executive dashboard design based on text and sentiment analysis
• Understands the responsible use of employee data and AI and is comfortable learning new analytical tools

Stakeholder consulting and influence

• Diagnoses the underlying business question before beginning research
• Demonstrates executive presence and credibility across organizational levels by recommending solutions that deliver value

Enterprise execution

• Manages concurrent, global workstreams with changing priorities and short deadlines by establishing a clear scope, milestones, governance, decision rights, and risk mitigation
• Documents processes and builds repeatable, scalable approaches

Experience And Educational Requirements

• Must have a bachelor's degree (or international equivalent) or be a current employee with a minimum of three years of UPS experience
• Must live in the same geographical area as the job or be willing to self-relocate to the area
• Must be willing and available to report to the corporate office in Atlanta on a hybrid basis
• Must have a minimum of two years of relevant experience
• Must have certification and/or work experience in Industrial-Organizational (I/O) psychology, Organizational Development (OD), organizational behavior, HR Management (HRM) or a related field

Additional Information

• This job is a grade 202
• The last day for internal candidates to apply for this role is October 13, 2026 (11:59 PM EST)
• Relocation assistance is not available for this role

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.