Employee Experience & Insights Supervisor

GSV UPS General Services; United States; Hybrid; USD 90,000 - 140,000; Full time

Job summary

UPS in the United States is seeking an Employee Experience & Insights Supervisor to design and administer internal research (surveys, interviews, focus groups) and use advanced statistics to generate insights guiding people & culture initiatives.

The role partners with stakeholders to understand trends, inform data-based decisions, and translate complex data into a simple business narrative for executives and HR, with emphasis on enterprise data visualization and responsible data use.

Qualifications

• Organizational research expertise.
• Designs surveys, interviews and focus groups using quantitative and qualitative methods.
• Advanced people analytics and statistical reasoning.
• Communicate insights into action with clear business narratives.

Responsibilities

• Design and administer internal research (surveys, interviews, focus groups).
• Partner with stakeholders to understand trends and inform decisions.
• Translate data findings into practical business recommendations for executives and HR.

Skills

Organizational research

People analytics

Statistical reasoning

Data visualization

Executive communication

Education

Bachelor's degree

I/O psychology

Tools

Statistical software

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

The Employee Experience & Insights Supervisor is responsible for supporting the development of employee experience and listening strategies by designing and administering internal research (e.g. surveys, interviews, focus groups), and leveraging advanced statistical methods and analytics to generate insights and guide people & culture initiatives. This position partners with stakeholders to understand trends and inform data-based decisions. The ideal candidate has a strong background in organizational research design.

Qualifications

• Organizational research expertise
• Formulates research questions and develops hypotheses by leveraging external research and benchmarking data
• Designs surveys, interviews, and focus groups by applying quantitative and qualitative research methods
• Understands validity, reliability, confidentiality, and responsible interpretation
• Advanced people analytics
• Possesses strong statistical reasoning and the ability to distinguish signal from noise when working with large employee datasets and demographic structures
• Experience with driver analysis, segmentation, trends, open-text analysis, and outcome measures
• Able to integrate employee listening signals with workforce and business indicators
• Communicate insights into action
• Turns analysis into a clear business narrative by translating complicated data, results, and organizational theory into simple language to tell a compelling story and drive action
• Distills complex findings for executives, HR Business Partners, and stakeholders while building productive partnerships
• Connects findings to practical decisions, risks, tradeoffs, and actions, while also being able to communicate limitations and avoid overstating the evidence
• Technology and data fluency
• Ensures data is structured for broader ecosystem (portable and applicable across enterprise)
• Creates data visualization and executive dashboard design based on text and sentiment analysis
• Understands the responsible use of employee data and AI and is comfortable learning new analytical tools
• Stakeholder consulting and influence
• Diagnoses the underlying business question before beginning research
• Demonstrates executive presence and credibility across organizational levels by recommending solutions that deliver value
• Enterprise execution
• Manages concurrent, global workstreams with changing priorities and short deadlines by establishing a clear scope, milestones, governance, decision rights, and risk mitigation
• Documents processes and builds repeatable, scalable approaches

Experience and Educational Requirements

• Must have a bachelor's degree (or international equivalent) or be a current employee with a minimum of three years of UPS experience
• Must live in the same geographical area as the job or be willing to self-relocate to the area
• Must be willing and available to report to the corporate office in Atlanta on a hybrid basis
• Must have a minimum of two years of relevant experience
• Must have certification and/or work experience in Industrial-Organizational (I/O) psychology, Organizational Development (OD), organizational behavior, HR Management (HRM) or a related field

Additional Information

This job is a grade 202. The last day for internal candidates to apply for this role is October 13, 2026 (11:59 PM EST). Relocation assistance is not available for this role.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.