Employee Experience Concierge

Circles Group; Merrimack (NH); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

401k with match

Paid holidays

PTO 15 days first year

Sabbatical benefit

Job summary

Circles Group is seeking an Employee Experience Concierge who thrives on helping people and delivering top-level service. This full-time, on-site role runs Monday through Friday, 8:30am–5:00pm, with a starting compensation of $22.00 per hour.

You will research family trips, write local restaurant guides, host on-site promotions, and present our concierge services to teams. Ideal candidates have strong communication skills and reliability.

Qualifications

• 2 years of customer service experience; prior front desk, concierge, or other hospitality experience preferred.
• High school diploma or GED required.
• Proven ability to provide quality service in a fast-paced environment.
• Must have reliable transportation.
• Perform other miscellaneous duties as assigned.

Responsibilities

• Research a trip to Disney World for a family of four.
• Write an article about local restaurants in your area.
• Host an onsite table to promote Circles.
• Do a virtual presentation on the concierge service for a team of 20.
• Connect with an onsite lead for an upcoming program.
• Find fun events for associates to do that evening.

Skills

Excellent communication

Outstanding interpersonal skills

Customer service oriented

Multi-tasking

Attention to detail

Professional demeanor

Tech savvy

Education

High school diploma or GED

Tools

Microsoft Office Suite

Internet searching

Typing

Job description

About Circles Culture:

The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect, and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

Position Overview:

Circles is looking for an Employee Experience Concierge who loves working with people! This role is perfect for you if you are outgoing, industrious, and have a passion for providing the highest level of service.

On a typical day you will research a trip to Disney World for a family of four, write an article about local restaurants in your area, host an onsite table to promote Circles, do a virtual presentation on the concierge service for a team of 20, connect with an onsite lead for an upcoming program and finish your day with finding fun events for associates to do that evening!

This is a full-time, 100% on-site position with a schedule of Monday through Friday from 8:30am to 5:00pm. Compensation for role starts at $22.00 per hour.

Who you are:

• Exceptional written and verbal communication skills

• Confident and outgoing

• Building meaningful relationships comes naturally to you.

• Comfortable with computers and technology

• Excellent listening and conversational skills

• Strong attention to detail and the ability to follow processes 100% of the time.

• Professional communicator

• Tech savvy

• Engaging

• Manage and prioritize multiple tasks daily.

• Ability to meet/exceed productivity and quality standards.

• Excellent written and oral communication skills.

• Knowledge of Microsoft Office Suite (Word, Outlook, Excel, Teams), Internet searching, and typing

• Strong verbal and written communication and organizational skills

• Ability to adhere to schedule.

• Active listening

• Desire for continuous learning and improvement

• Flexibility to adapt to changing tasks/priorities.

• Education/ Certification:

• 2 years of customer service experience; prior front desk, concierge, or other hospitality experience preferred.

• High school diploma or GED required.

• Proven ability to provide quality service in a fast-paced environment.

• Must have reliable transportation.

• Perform other miscellaneous duties as assigned.

• Medical, dental, vision Insurance starting the first day of the month after hire
• Long term and short-term disability insurance paid for by Circles
• 401k with match
• Life insurance and short/long term disability insurance paid for by Circles
• Up to 15 days of PTO your first year
• Paid holidays
• Access to discount programs
• 30 day paid sabbatical every five years
• HSA/FSA account eligibility
• Access to Employee Assistance Program