Employee Engagement Program Manager

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Retirement benefits

Paid time off

Parental leave

Health insurance

Dental

Vision

Life insurance

Disability

Job summary

SEARHC seeks an Employee Engagement Program Manager to design and execute strategies that boost engagement, belonging and productivity across the organization. You will own internal comms channels, develop recognition programs and lead cross‑functional engagement initiatives.

With a focus on feedback analysis, collaboration with HR and leadership, you will foster a positive work culture and report insights to executives. This is a full‑time role in Southeast Alaska.

Qualifications

• Bachelor’s degree in Communications, Business Administration, Marketing, Sociology, or related field.
• Progressively responsible experience may substitute for education on a year-for-year basis.
• At least three years in communications, marketing, or related field with focus on employee engagement.

Responsibilities

• Design and implement engagement plans, including recognition programs and wellness initiatives.
• Own internal communications channels; ensure clear, consistent messaging.
• Gather feedback via surveys and focus groups; report insights to leadership.
• Collaborate with HR and leadership to align engagement strategies with goals.
• Develop town halls and staff forums; support organization-wide campaigns.

Skills

Communication

Interpersonal

Project Management

Data Analysis

Change Management

Technical Expertise

Cultural Competence

Education

Bachelor’s degree in Communications

Business Administration

Marketing

Sociology

Job description

Pay Range:

Pay Range:$36.46 - $51.29The Employee Engagement Program Manager is responsible for managing and enhancing the employee experience across SEARHC, ensuring employees feel valued, motivated, and connected to the organization’s mission and values. This role is housed within the Communications & Marketing Department and works cross-functionally with various internal stakeholders to develop and execute strategies that promote engagement, belonging and productivity.

The Program Manager oversees all internal communications channels, such as the intranet and digital platforms, ensuring consistent, clear, and meaningful communication across the Consortium. This position is pivotal in fostering a positive work culture by designing initiatives that enhance employee satisfaction, morale and connection to SEARHC’s goals.

About SEARHC

SEARHC

is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career.

We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

• retirement
• paid time off
• paid parental leave
• health insurance
• dental
• vision benefits
• life insurance
• long and short-term disability

Develop and Execute Engagement Strategies

Design and implement comprehensive engagement plans, including recognition programs, team-building activities, wellness initiatives, and professional development opportunities.

Align engagement initiatives with SEARHC’s mission, values, and strategic goals.

Manage Internal Communications

Own and actively manage all internal communication channels, including the intranet, digital platforms, and email campaigns.

Develop and deliver consistent messaging to employees across the Consortium to ensure clarity, transparency, and alignment with organizational goals.

Collaborate with leadership to organize and facilitate town halls, team meetings, and other employee communication forums.

Gather and Analyze Employee Feedback

Conduct engagement surveys, focus groups, and exit interviews to understand employee sentiment and identify areas for improvement.

Use survey platforms to measure the effectiveness of engagement initiatives and report actionable insights to leadership.

Foster Collaboration Across Departments

Partner with HR, department leaders, and other internal stakeholders to design and implement engagement programs that address employee needs.

Ensure cross-departmental alignment and support for initiatives that promote a positive work culture.

Facilitate Employee Recognition Programs

Create and manage programs that celebrate employee achievements and contributions.

Publicly recognize outstanding performance and encourage a culture of appreciation.

Promote a Positive Work Culture

Champion diversity, equity, and inclusion through initiatives and training programs.

Actively promote a workplace environment where employees feel respected, valued, and empowered.

Track and Report Engagement Metrics

Monitor key metrics related to employee engagement and satisfaction.

Present data-driven insights to leadership to inform and refine engagement strategies.

Stay Updated on Industry Trends

Research and integrate emerging best practices and technologies in employee engagement and internal communications.

Collaboration and Strategy

Work closely with the Senior System Director of Brand Identity & Tribal Relations and the System Director of Communications & Marketing to align content strategies with organizational objectives.

Partner with internal stakeholders to implement impactful engagement strategies and initiatives.

Provide content support for organization-wide initiatives, campaigns and special projects.

Education

Bachelor’s degree in Communications, Business Administration, Marketing, Sociology, or a related field. Progressively responsible professional experience may substitute for education on a year-for-year basis.

Experience

At least three years of professional experience in communications, marketing, or a related field, with a focus on employee engagement, program management, or internal communications.

Experience managing internal communication platforms is highly preferred.

Knowledge, Skills & Attributes

Communication Skills

Exceptional verbal and written communication skills to connect with employees at all levels.

Interpersonal Skills

Strong ability to build rapport, actively listen, and foster collaboration across teams.

Project Management

Proven ability to plan, execute, and monitor complex initiatives.

Data Analysis

Skilled in interpreting data from surveys and other sources to identify trends and make informed decisions.

Change Management

Experience facilitating organizational change and implementing new strategies effectively.

Technical Expertise

Proficiency with internal communication tools and platforms (e.g., intranet, email systems, digital communication tools).

Cultural Competence

Commitment to fostering an inclusive and respectful workplace that aligns with SEARHC’s values.

Work Environment

The

Employee Engagement Program Manager

will primarily work, full-time, in an office setting, with frequent opportunities for travel to SEARHC facilities and Southeast Alaska communities. Flexibility in working hours is required to meet project deadlines or accommodate organizational needs.

Required Certifications

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!