Employee Engagement Coordinator (THSL)

Civitas Senior Living; Tyler (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Civitas Senior Living seeks an Employee Engagement Coordinator to oversee rounds, training, and staff development at the Tyler, TX community. You will coordinate interviews, orientation, and ongoing staff training across Memory Care and Assisted Living, while supporting employee recognition initiatives.

The role involves travel as needed to support operations and training, and requires strong English communication, organization, and customer service skills.

Qualifications

• Proficient in reading, writing, and speaking English.
• Basic math skills required.
• Ability to relate to ill, elderly, and distressed individuals.

Responsibilities

• Make rounds to ensure community standards; report to the department Director if corrections are needed.
• Support marketing tours as required; guide prospective residents through the discovery process and collect deposits.
• Assist the Wellness Director with budget oversight related to employee relations and employee recognition events.
• Schedule candidate interviews and conduct initial interviews for wellness and other departments as needed.
• Organize orientation and training sessions for new employees in Memory Care (MC) and Assisted Living (AL).
• Coordinate and conduct new employee orientations and in-service training for all staff.
• Manage staffing schedules and PTO; monitor overtime in the wellness department.
• Provide employee coaching, validation, and observation; report performance feedback to the Wellness Director.
• Ensure new employees demonstrate competency in their assigned roles.
• Collaborate with other directors to celebrate special achievements as part of the Passion Program.
• Serve as on-call support for employee inquiries during the week and share on-call responsibilities on weekends with other management.
• Assist with weekly medication audits and MAR audits as needed.
• Support cycle tasks when necessary.
• Provide excellent customer service to both internal and external customers.
• Ensure compliance with regulations regarding residents’ rights.
• Follow and communicate company policies and procedures.
• Attend required training sessions as directed by your supervisor.
• Support Passion Program initiatives.
• Perform additional duties as assigned.
• Must be willing to travel as needed to support community operations and training initiatives.

Skills

English proficiency

Communication

Basic math

Job description

Position:Employee Engagement Coordinator (THSL)

Location: Tyler (THSL), TX

Job Id:2313

# of Openings:1

Location: Tyler, TX

Key Responsibilities

Management Responsibilities

• Make rounds to ensure the community meets established standards; report to the department Director if corrections are needed.
• Support marketing tours as required; know the process for collecting deposits and guiding prospective residents through the discovery process.
• Assist the Wellness Director with budget oversight related to employee relations and employee recognition events.

Employee Responsibilities

• Schedule candidate interviews and conduct initial interviews for wellness and other departments when needed.
• Organize and schedule orientation and training sessions for new employees in Memory Care (MC) and Assisted Living (AL).
• Coordinate and conduct new employee orientations and in-service training for all staff.
• Manage staffing schedules and PTO; monitor for overtime issues in the wellness department.
• Provide employee coaching, validation, and observation; report performance feedback to the Wellness Director.
• Ensure new employees demonstrate competency in their assigned roles.
• Collaborate with other directors to celebrate special achievements as part of the Passion Program.
• Serve as on-call support for employee inquiries during the week and share on-call responsibilities on weekends with other management.

Medication Responsibilities

• Assist with weekly medication audits and MAR audits as needed.
• Support cycle tasks when necessary.

Customer Service & Compliance

• Provide excellent customer service to both internal and external customers.
• Ensure compliance with regulations regarding residents’ rights.
• Follow and communicate company policies and procedures.

Training & Special Projects

• Attend required training sessions as directed by your supervisor.
• Support Passion Program initiatives.
• Perform additional duties as assigned.

Travel Requirement

• Must be willing to travel as needed to support community operations and training initiatives.

Key Job Requirements

• Ability to see and hear (with or without reasonable accommodation).
• Must adhere to and promote community guidelines, policies, procedures, mission statement, values, and goals.
• Proficient in reading, writing, and speaking English; basic math skills required.
• Comfortable using telephones (including intercoms), calculators, pagers, and smartphones.
• Ability to stand for 80% of the shift and to move quickly and safely in emergencies.

Physical Requirements

Lifting/Carrying/Manipulation:

• Up to 10 pounds: Constantly
• 11 to 25 pounds: Constantly
• 26 to 50 pounds: Frequently
• Over 50 pounds: Frequently

Reaching/Push/Pull:

• Up to 10 pounds: Constantly
• 11 to 25 pounds: Constantly
• 26 to 50 pounds: Occasionally
• Over 50 pounds: Occasionally

Above Shoulder Height: Frequently

At Shoulder Height: Frequently

Below Shoulder Height: Frequently

Grasping: Constantly

Handling: Constantly

Torqueing: Occasionally

Fingering: Occasionally

Additional physical activities include twisting, bending, crawling, squatting, kneeling, crouching, climbing, and balancing.

Other Considerations:

• Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and occasionally hostile individuals.
• May be exposed to bloodborne pathogens and other contaminants during the workday.

Why Join Civitas Senior Living?

• Become part of a dedicated, passionate team that makes a meaningful impact on residents’ lives.
• Enjoy opportunities for professional growth and development.
• Work in a supportive, inclusive environment with comprehensive benefits and a commitment to excellence.