Salary Range: $61,009 - $98,224 Salary Grade: 20 FLSA: Exempt
Purpose of Classification:
The purpose of this classification is to conduct training needs assessments; develop, revise, and update course curriculum; coordinate, develop, implement, and conduct training programs.
Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
- Develops, implements, coordinates, and provides training for County employees: develops/designs training materials and lesson plans; facilitates classes and coordinates scheduling with appropriate departments.
- Reviews lesson plans and class materials with instructors/facilitators; and reviews and analyze class evaluation reports and attendance numbers to make adjustments for planning and reporting purposes, and training effectiveness.
- Evaluates and updates training programs to remain current with new training techniques: researches, designs, develops, and implements new training programs/classes as requested.
- Assists with developing and monitoring course evaluations for continuous process improvement and identifying measures to improve on the job knowledge/skills retention; and explores trends, innovations and applications in the training industry for program and professional development.
- Markets and promotes training programs: creates and distributes promotional materials to increase awareness of and participation in employee development programs; prepares flyers, brochures, emails, etc.; makes presentations to various departments as requested; and serves as liaison to other departments, trainers and agencies as needed.
- Writes, reviews and publishes training manuals and handbooks: prepares lesson plans according to design standards, including all handouts, scenarios/games and other materials for conducting classes; and submits all materials for review by appropriate County/Legal staff as necessary; and maintains copies of all instructional materials in authorized format for historical course documentation purposes.
- Administers and monitors end-of-course surveys to assist with process improvement initiatives and strategies.
- Works closely with administrative support and Division Manager to schedule and coordinate classes and create a published training schedule.
- Assists in managing and tracking tuition reimbursement program in accordance with County policies and facilitate updates to policy, procedures, and forms.
- Prepares and receives various forms, reports, correspondence, policies, procedures, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
- Communicates effectively with internal and external customers; coordinates work activities, reviews status of work, exchanges information, or resolves issues.
- Operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, presentation, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.
- Maintains comprehensive knowledge of applicable laws/regulations, new products, methods, trends and advances in the profession, professional affiliations, and attends workshops.
- Maintains confidentiality in performing job responsibilities.
Minimum Qualifications:
Bachelor's Degree in Human Resources, Education, or related field required; three years of progressively responsible experience in human resources, training or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific License Certifications
Must possess and maintain a valid Georgia driver’s license. PHR, SPHR, SHRM-CP, SHRM-SCP, IPMA-CP, IPMA-SCP or Certified Professional in Learning and Performance (CPLP) required or within one year of employment in this classification.
Preferred experience – Organization and Employee Development
- Demonstrated experience in developing creative, innovative, and engaging e-Learning materials
- Trainer experience specific to human resources systems products/applications, electronic solution products, and technology support training to include writing technical training programs
- Experienceresearching new technologies andimparting product knowledge, technical solutions, and related programs to work more efficiently in a training environment
- Experience designing interactive tools to aid learning initiatives
- Versed in using software, design, and writing skills to accomplish learning goals
- Experience in analyzing requirements, designing learning objectives and delivering courses in multiple formats using innovative techniques and tools, such as social media technology, web-based and other creative strategies to build creative and blended training modules and offerings
- Experience planning and implementing technical and other HR related training programs
- Experience using innovative techniques and tools, such as social media technology, web-based and other strategies to build creative training modules and offerings
- Strong ability to communicate highly technical information in easy-to-understand language, and engage individuals who are anxious about or disinterested in their use of computers and application
- Ability to coordinate with vendor liaisons and county subject matter experts to ensure curriculum is updated as product changes are introduced, and corrections to content is required
- Capable of working in a team dynamic, rapidly changing environment