Employee Communications Coordinator

Atoms; Dallas (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life and disability保险

401(k)

Health Savings Account (HSA)

Flexible Spending Accounts

Discretionary vacation days

8 paid holidays per year

Job summary

Atoms is seeking an Employee Communications Coordinator in Dallas to support the HR team by communicating termination decisions to hourly staff with professionalism and empathy. The role requires onsite presence and involves handling Zendesk tickets, responding to inquiries, and escalating sensitive issues when needed.

You will maintain documentation, assist with status changes, and support HR initiatives while ensuring confidentiality and adherence to company policy.

Qualifications

• High school diploma or equivalent required.
• Experience in Human Resources, employee support, or customer service.
• Strong written and verbal communication skills.
• Ability to communicate empathetically in difficult conversations.
• Experience managing multiple priorities and high-volume communications.
• Strong organizational and documentation skills.
• Ability to maintain confidentiality and professionalism.
• Experience with Zendesk or ticketing platforms preferred.
• Proficiency in Google Workspace.
• Friendly, calm, and professional demeanor.

Responsibilities

• Communicate separation decisions to hourly employees as directed by HR leadership.
• Conduct separation conversations professionally, respectfully, and empathetically.
• Provide employees with general next-step information regarding final pay, company property return, and offboarding procedures.
• Maintain accurate documentation related to separation communications.
• Serve as frontline point of contact for employee questions and workplace concerns.
• Curate responses to inquiries through Zendesk and other channels.
• Escalate sensitive concerns to HR Generalists or HR leadership as appropriate.
• Maintain confidentiality while handling employee information.
• Support employees with general HR process navigation and resource guidance.
• Maintain organized documentation related to employee communications and case tracking.
• Assist with tracking and updating employee status changes.
• Support HR administrative projects and communication initiatives.
• Manage employee cases in Zendesk with SLA compliance.
• Work cross-functionally across departments and platforms.

Skills

Written communication

Verbal communication

Empathy in conversations

Multi-tasking

Confidentiality

Zendesk experience

Google Workspace

Onsite coordination

Customer service

Organizational skills

Education

High school diploma or equivalent

Tools

Zendesk

Google Workspace

Job description

Atoms is building the machines that power the next era of progress.

Over the last decade, software has transformed the digital world. But the physical world, where food is made, minerals are mined, goods are moved, and industries are run, remains far less intelligent, far less efficient, and far more constrained. We’re changing that.

Atoms builds Physical AI— real-world robots for the industries that move civilization forward, starting with food, mining, and transport. Our systems are designed to understand, predict, and control the real world with precision, turning complex physical operations into something more reliable, more scalable, and more productive.

This work requires more than robotics. It requires deep integration across hardware, software, AI, operations, manufacturing, and real estate. We don’t just build machines in a lab. We deploy them into real environments, operate them, learn from them, and improve them until they work at scale.

We are roboticists, engineers, operators, and builders. We believe the next great technology companies will not only transform information, but the physical systems that shape everyday life.

If you want to work on hard problems with real-world impact, join us.

About the role

The Employee Communications Coordinator supports the Human Resources team by serving as a primary point of communication for employee separations and workplace concerns. This role is responsible for communicating termination decisions to hourly employees in a professional, respectful, and empathetic manner while ensuring consistency with company policy and HR guidance. This is a fully onsite position. Employees are expected to work onsite at the designated location during scheduled working hours.

This position also manages HR related Zendesk tickets, responds to employee inquiries, and escalates workplace concerns to senior HR team members when appropriate.

The Employee Advocate does not conduct employee relations investigations, determine disciplinary outcomes, or make final employment decisions.

What you’ll do

Employee Separation Communication

• Communicate separation decisions to hourly employees as directed by HR leadership.
• Conduct separation conversations in a professional, respectful, and empathetic manner.
• Provide employees with general next-step information regarding final pay, company property return, and offboarding procedures.
• Maintain accurate documentation related to separation communications.

Employee Support & Workplace Concerns

• Serve as a frontline point of contact for employee questions and workplace concerns.
• Curated responses to employee inquiries through Zendesk and other communication channels.
• Escalate sensitive employee relations concerns to HR Generalists or HR leadership as appropriate.
• Maintain confidentiality while handling employee information and workplace concerns.
• Support employees with general HR process navigation and resource guidance.

HR Administrative Support

• Maintain organized documentation related to employee communications and case tracking.
• Assist with tracking and updating employee status changes as directed by HR leadership.
• Support HR administrative projects and employee communication initiatives as needed.
• Manage employee cases in Zendesk while maintaining compliance with departmental SLAs for response times, follow-up, and resolution tracking.
• Work cross-functionally across departments with an expectation to become highly proficient in various platforms and internal systems.

What we’re looking for

• High school diploma or equivalent required.
• Previous experience in Human Resources, employee support, customer service, or employee-facing operations required.
• Strong written and verbal communication skills, including the ability to explain policies and employment decisions clearly and professionally.
• Ability to communicate empathetically in difficult or sensitive conversations.
• Experience managing multiple priorities and responding to high-volume communications.
• Strong organizational and documentation skills.
• Ability to maintain confidentiality and exercise professionalism in sensitive situations.
• Experience with Zendesk or other ticketing platforms preferred.
• Proficiency in Google Workspace.
• Friendly, calm, and professional demeanor.
• High integrity and sound judgment.

At Atoms, you’ll work on one of the defining challenges of our time—bringing automation into the physical world to drive real, lasting impact. We exist to uncover valuable unknown truths and turn them into progress, which means constantly pushing beyond what’s known and building what doesn’t yet exist. The work is ambitious and often challenging, but it’s grounded in a shared sense of purpose and a team committed to seeing it through together. Our work only matters if it serves others, and we know that meaningful progress depends on the trust of the people we serve and the strength of our team—so we invest in both, creating an environment where you can do your best work and grow.

What else you need to know

This role is based in our Dallasoffice. Atoms is a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $50,000 - $60,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Discretionary vacation days
• 8 paid holidays per year

Benefits are subject to change at the company's discretion.
Atoms accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?

#LI-Onsite

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Atoms’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.