Employee Benefits Support Specialist

LEI Cross Financial Corp; Shelton (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading financial benefits provider is seeking an Employee Benefits Support Specialist to deliver exceptional client and administrative support. The role demands strong organizational and communication skills while addressing employee benefit inquiries and maintaining compliance. Ideal candidates will possess a strong attention to detail and a proactive problem-solving attitude, along with proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Proficiency in Microsoft Office Suite is essential.
• Familiarity with employee benefits concepts is a plus.

Responsibilities

• Serve as a primary point of contact for employee benefit inquiries.
• Process enrollments and changes in a timely manner.
• Assist in ensuring compliance with federal and state regulations.

Skills

Organizational skills

Communication skills

Problem-solving

Customer service

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Tools

Microsoft Office Suite

Benefits administration platforms

Job description

Employee Benefits Support Specialist page is loaded

Employee Benefits Support Specialist

Apply remote type 3 Days Remote locations CT - Shelton US - NY - Briarcliff Manor Scarsdale time type Full time posted on Posted 30+ Days Ago job requisition id JR1006

The Cross Family of Agencies welcomes you. We need your talent and expertise.

Position Summary:

The Employee Benefits Support Specialist plays a crucial role in providing exceptional administrative and technical support to the Employee Benefits team and our clients. This position requires strong organizational skills, attention to detail, excellent communication abilities, and a proactive approach to problem-solving. The Support Specialist will assist in the day-to-day management of client benefit plans, ensuring smooth operations and a high level of client satisfaction.

Responsibilities:

• Client Support:
  • Serve as a primary point of contact for employee benefit inquiries, addressing questions and resolving issues efficiently and professionally via phone, email, and in person when necessary.
  • Assist employees with enrollment processes, benefit changes, and claims inquiries, providing clear and accurate information.
  • Prepare and distribute employee communication materials, such as enrollment guides, benefit summaries, and compliance notices.
  • Maintain accurate and up-to-date client and employee records in various systems.
  • Assist with the coordination of employee meetings and open enrollment presentations.
• Administrative Support:
  • Process enrollments, changes, and terminations accurately and in a timely manner.
  • Assist in the preparation of benefit plan documents, including applications, summary plan descriptions (SPDs), and plan amendments.
  • Generate reports and conduct data analysis as needed.
  • Manage and organize client files and documentation.
  • Assist with billing reconciliation and issue resolution.
  • Coordinate with insurance carriers and vendors to resolve administrative issues.
  • Provide general administrative support to the Employee Benefits team, including scheduling meetings, preparing correspondence, and managing supplies.
• Compliance and Regulatory Support:
  • Assist in ensuring compliance with federal and state regulations, including ERISA, HIPAA, and ACA.
  • Stay informed about changes in employee benefits laws and regulations.
  • Assist with the preparation and distribution of required compliance documents.
• Team Collaboration:
  • Work collaboratively with Account Managers, Producers, and other team members to provide seamless client service.
  • Participate in team meetings and contribute to process improvement initiatives.
  • Assist with special projects as assigned.

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Familiarity with employee benefits concepts, terminology, and processes is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential.
• Experience with agency management systems and benefits administration platforms is an advantage.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Exceptional customer service and interpersonal skills.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• A proactive and problem-solving attitude.
• Ability to work independently and as part of a team.

About Us

Family Owned
From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, we’ve grown rapidly over the past 65 years. We’ve still held on to our core values of integrity, hard work, and dedication, and are still privately held.
Our offices inspire a culture of community by supporting causes they stand behind. From fundraising for local food banks, to volunteering at after school programs, we’re proud of the many ways our offices find to give back. Initiatives vary from branch to branch to better serve the individual communities they are located in.