Employee Benefits RFP Specialist

Voya Financial; Honolulu (HI); Hybrid; USD 53,540 - 66,930; Full time

Benefits offered by this job

Health, dental, vision & life_ins

401(k) with company match

Cash balance retirement plan

Tuition reimbursement

Paid time off + holidays

Volunteer time

Job summary

Voya Financial is hiring a Request For Proposals (RFP) specialist to work with existing and prospective clients on Employee Benefits products. The role supports distribution staff with maintaining broker relationships and proposal responses.

Work location is flexible, allowing 100% remote work or a hybrid schedule in major office locations. Responsibilities include coordinating standard and moderately complex RFPs, planning with sales, underwriters and subject‑matter experts, gathering

Qualifications

• High school diploma or GED required.
• 2+ years in a customer service or support role.
• Excellent communication skills for diverse audiences.
• Strong organizational abilities.
• Ability to manage multiple priorities.

Responsibilities

• Coordinate and complete standard RFP responses.
• Plan sessions with sales, underwriters, and SMEs to address RFP scope and ownership timelines.
• Gather information from functional reps to meet deadlines and coordinate the RFP process.
• Conduct quality reviews of RFP documents and perform peer reviews as needed.
• Provide flexible resources for other teams during non-peak seasons.

Skills

Customer service

Communication

Organization

Multitasking

Education

High School Diploma or GED

Bachelor's degree

Job description

Job Overview

Voya Financial is hiring a Request For Proposals (RFP) specialist to work with existing and prospective clients on Employee Benefits products. The role supports distribution staff with maintaining broker relationships and proposal responses. Work location is flexible, allowing 100% remote work or a hybrid schedule in major office locations.

Responsibilities

• Coordinate and complete standard custom Requests for Proposals (RFPs) and, to a certain extent, independently complete or coordinate moderately complex RFPs and consultant questionnaires.
• Coordinate and conduct planning sessions with sales representatives, underwriters and appropriate subject‑matter experts to address the scope of the RFP, resolve issues, answer product questions, and establish ownership and timelines for completion.
• Assess information needs, conduct research and contact functional representatives to retrieve and coordinate all required information, and manage the RFP process through completion prior to deadlines, including communication with brokers, vendors and outside partners.
• Perform quality reviews of draft and final RFP documents, and conduct peer reviews if needed. Senior team members may take on additional responsibilities such as assignment of work and training.
• Provide flexible resources for other teams during non‑peak seasons, including attendance at benefit fairs for new or existing clients.

Minimum Qualifications

• High School Diploma or GED.
• 2+ years’ experience in a customer service support role.
• Ability to communicate, interact and work with people at various levels.
• Excellent oral and written communication skills for diverse audiences.
• Exceptional organizational skills.
• Ability to handle multiple priorities.

Preferred Qualifications

• Bachelor’s degree or equivalent preferred.

Compensation

The annual base salary range for this position is $53,540 – $66,930 USD. Additional incentive opportunities may be offered based on performance.

Benefits

• Health, dental, vision and life insurance plans.
• 401(k) Savings plan with company matching up to 6%.
• Voya Retirement Plan – employer paid cash balance plan (4%).
• Tuition reimbursement up to $5,250 per year.
• Paid time off: 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time: 40 hours per calendar year.

Critical Skills

• Customer Focused: Passionate drive to delight customers and offer unique solutions that deliver on expectations.
• Critical Thinking: Thoughtful process of analyzing data and solving problems to reach well‑reasoned solutions.
• Team Mentality: Partnering effectively to drive culture and execute on common goals.
• Business Acumen: Appreciation and understanding of the financial services industry.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

Voya Financial is an equal‑opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to ensuring that people with disabilities are provided reasonable accommodations. If accommodation is needed to participate in the application or interview process, to perform essential job functions, or for other employment benefits, please reference resources for applicants with disabilities.